Scanner worked well right out of the box. Connected easily with my Win10 laptop using the included WiFi dongle. A handy "cheat card" with scannable barcodes to switch back and forth in inventory modes is also included. Unit is light and ergonomic with TPU construction- doesn't feel "cheap" but also doesn't feel rugged; however, manufacturer claims it withstands repeated 6ft. (1.8m) drops to concrete floor. I have yet to test that claim. LOL!
Had an issue when uploading a batch scan ("Inventory Mode") via my laptop to our Cloud-based inventory program where the data transmission speed was too fast and caused an import error. Sent an email to their customer support department at 2:04 pm on Wednesday; received a response at 4:04 pm with detailed, thorough instructions on how to resolve it, complete with the latest firmware files, their bootloader and updated user manual as attachments. After following her step-by-step instructions, I was able to adjust the data transmission speed to 64ms and voila! Batch scan import worked perfectly!! Apparently the firmware update added the ability to adjust the data transmission speed from 0ms (default) to 128ms. Needless to say, I was VERY impressed with their support and service.
Haven't had it long enough to attest to battery life or durability, but based on what I've experienced thus far, I am very happy with this purchase and have no doubt it will perform as advertised for many years to come.