I have purchased a few products from Sun/Snow Joe over the years and have always been very satisfied with every product. They have all offered good quality and dependable service at very competitive pricing. This snow broom is no exception and falls right into this category. I’m not the tallest guy around and always have a hard time clearing snow off the roof of my van. Checked out YouTube to see if there was anything that might help and this broom was featured in a few videos. Looked good so I switched to Amazon and there it was, two days later I had it in my hands just in time for 8”s of heavy wet snow that hit my area. The broom worked great, the extendable handle helped me reach across the vans roof and clear it with no problems. Here’s the best part, the broom arrived damaged in shipping. The clips that hold the handle to the body for storage were broken. I called Snow Joe and spoke to a very courteous and helpful representative who sent out a no charge replacement to me that same day. Great products, great prices, great service, that’s Sun/Snow Joe! I recommend their products and company.