You receive what you pay for. First time I used the hand bag, I opened the center zipper and it just came off in my hand. There was nothing to stop it from separating. Very, very poor zippers and stitching. The collapsible handle is very, very flimsy and twists in your hand. It is also very short which makes it difficult to pull behind while walking. You will constantly be kicking and tripping on the suitcase. I have used this carry on four times since buying and it just will not hold up for frequent flyers. Should be fine for the occasional traveler though, as long as you temper your expectations.