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Amazon Renewed Guarantee

We want you to shop with confidence and be fully satisfied that your purchase on Amazon Renewed looks and works like new. That’s why Amazon and its selling partners in the Renewed program back applicable products with the Amazon Renewed Guarantee. We reserve the right to decline a return or refund if we determine that the Amazon Renewed Guarantee is being abused.

The Amazon Renewed Guarantee gives you:

  • A satisfaction guarantee – if you are unsatisfied with your purchase (including the product not working as expected), return the product within 90 days of receipt of your original purchase (or within 1 year of receipt of a Renewed Premium iPhone) and we will offer you a full refund or a replacement.
  • Quick support for claims and free troubleshooting via a single point of contact at Amazon

Amazon Renewed Guarantee Coverage

The Amazon Renewed Guarantee is applicable on select Renewed products, where specifically mentioned on the product information page. If you are unsatisfied with your purchase, return the product within 90 days of receipt of your original purchase (or within 1 year of receipt of a Renewed Premium iPhone) for a full refund or a replacement. Theft, accidental damage and tampering with the device is not covered under the guarantee.

Amazon Renewed Guarantee Troubleshooting Process

If you encounter any problems with your item within 90 days of receipt of your original purchase (or within 1 year of receipt of a Renewed Premium iPhone), Amazon’s customer service associates can help you troubleshoot those problems via any of the following options:

  1. Call Us: You can reach a dedicated Amazon customer service associate at the toll free number 1-800-362-5703
  2. Via Your Orders Page: You can click the "Get Product Support" button next to the Renewed product purchased on the "Your Orders" page within 90 days of receipt of your original purchase (or within 1 year of receipt of a Renewed Premium iPhone). If you do not see the "Get Product Support" button, contact us on the toll free number above.

Amazon Renewed Guarantee Refund or Replacement Process

If you are unsatisfied with your purchase, contact us within 90 days of receipt of your original purchase (or within 1 year of receipt of a Renewed Premium iPhone) at Amazon Renewed via the above options. You can request either a full refund or a replacement unit if one is available – your choice.

You will need to return your item at no charge to you. If we do not receive your return after we issue you a refund or a replacement, we may charge you the original amount you paid for the item.

Note: We recommend that you save and back up all your data, switch off any phone tracking options on the device and perform a factory-reset to remove all personal data before returning your item.

Learn more about Amazon Renewed or shop all refurbished, pre-owned and open-box products on the Amazon Renewed store.

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