Amazon Renewed Guarantee

We want you to shop with confidence and be fully satisfied with your purchase on Amazon Renewed. That’s why Amazon and its selling partners in the Renewed program back applicable products with the Amazon Renewed Guarantee.

The Amazon Renewed Guarantee gives you:

  • A replacement or refund within 90 days of receipt if the product does not work as expected
  • The same standard return policy for most purchases on Amazon if the product does not look like new
  • Quick support for claims and free troubleshooting via a single point of contact at Amazon

Amazon Renewed Guarantee Coverage

The Amazon Renewed Guarantee is applicable on select Renewed products where specifically mentioned on the product information page, and covers hardware problems not caused by the owner, such as defective parts. Theft, accidental damage, and problems associated with software or data loss are not covered under the guarantee.

Amazon Renewed Guarantee Claim Procedure

If the product does not work as expected within 90 days of receipt, contact us at Amazon Renewed via any of the following options:

  1. Call Us: You can reach a dedicated Amazon customer service associate at the toll free number 1-800-362-5703
  2. Via Your Orders page: You can click the "Get Product Support" button next to the Renewed product purchased on the "Your Orders" page within 90 days of your purchase. If you do not see the "Get Product Support" button, contact us on the toll free number above.

With the above options, a dedicated customer service associate will first troubleshoot the problem. If the troubleshooting process does not fix your issue, and your product is covered by the Amazon Renewed Guarantee, you can get a replacement unit if one is available. If a replacement isn't available, you will get a full refund. The option for a replacement unit is only available for products fulfilled by Amazon.

You will need to return your defective unit at no charge to you. If you do not return the unit within 90 days of receipt, you may get charged the original amount you paid for the item. If you choose to get a full refund and purchase a new item that has a shipping cost, you will need to pay for that shipping cost.

Note: You must save and back up all your data, switch off any phone tracking options on the device and perform a factory-reset to remove personal data before returning your defective unit. If these steps are not performed, the device will not qualify for a replacement or refund. On qualifying products, you may get the option to use an Amazon approved repair service instead of a replacement. In this case, you will not be required to save and back up all your data, as the repair provider will return the product to you.

Learn more about Amazon Renewed or shop all pre-owned, refurbished and open-box products on the Amazon Renewed store.

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