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About Return & Replacement Costs

If you return an item using the return label provided in the Online Returns Center, and the reason for return isn't a result of an error, the cost of return shipping will be deducted from your refund.

You'll be charged a single flat fee for each return shipment, plus a smaller fee for each item in that shipment. In each return shipment, the item with the highest per-shipment cost determines the per-shipment fee; per-item charges are applied according to the products you're returning.

Product Category Per Shipment Per Item
Apparel, Loose Stones, Jewelry, Shoes, Software, VHS Videos, Watches $3.99 $0.99
Luggage $4.99 $0.99
Books $3.00 $0.99
Kindle $3.99 $2.99
Cassettes, DVDs, Music, CDs, Vinyl $1.99 $0.99
Video Games & Accessories $3.99 $0.99
Video Game Consoles $6.99 $0.99
Toys $3.99 $0.85/lb
Computers $7.99 $0.65/lb
Automotive, Baby, Cell Phones & Accessories, Electronics, Furniture, Grocery, Health & Personal Care, Home & Garden, Industrial & Scientific, Kitchen & Housewares, Office Products, Outdoor Living, Sports, Tools & Hardware $4.99 $0.75/lb
Pet Supplies $4.99 $0.59/lb
Televisions shipped with Enhanced Delivery NA $50.00
Televisions shipped without Enhanced Delivery $4.99 $0.75/lb
Any combination of the above items Highest applicable per-shipment charge As above
Items shipped via a specialty carrier (e.g. CEVA, Pilot, ABF) Not applicable $50

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