About Identifying Whether an E-mail, Phone Call, or Webpage is from Amazon

If you receive a suspicious (sometimes called phishing) correspondence, here are some tips to determine if it's an email, phone call, or webpage from Amazon.com.

Suspicious emails or webpages not from Amazon.com often contain:

• An order confirmation for an item you didn't purchase or an attachment to an order confirmation

  Note: Go to Your Orders to see if there is an order that matches the details in the email. If it doesn't match an order in Your Account, the message isn't from Amazon.

• Requests for your Amazon.com username and/or password, or other personal information
• Requests to update payment information

  Note: Go to Your Account and select Payment options. If you aren't prompted to update your payment method on that screen, the message isn't from Amazon.

• Links to websites that look like Amazon.com, but aren't Amazon
• Attachments or prompts to install software on your computer
• Typos or grammatical errors
• Forged email addresses to make it look like the email is coming from Amazon.com

  Note: If the "from" line of the email contains an Internet Service Provider (ISP) other than @amazon.com, then it's a fraudulent email.

While some departments at Amazon will make outbound calls to customers, Amazon will never ask customers to disclose or verify their Amazon.com password, credit card, or banking account number.

If you receive a phone call asking you to disclose the above information, please visit www.amazon.com/gp/help/contact-us/report-phishing.html to report the phone call to Amazon.