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Gift cards sent through the delivery service are sent on your behalf, but will appear in the recipient’s e-mail inbox as sent from an Amazon.com e-mail address such as firstname.lastname@example.org. Be sure to let your employees or customers know that we'll be sending their Amazon.com Gift Card to them directly.
We'll try to send your e-mails within one business day of receiving your payment. However, we cannot guarantee that emails will be sent in that time period and, if you have any bounce-backs, the process will take longer to complete. You can check on the status of your e-mails by contacting your account manager.
If any of the e-mail addresses you provide are not correct, the gift card e-mail may bounce back to Amazon. If that happens and we receive a bounce-back message, we'll let you know. In certain circumstances we'll give you one additional opportunity to provide a corrected e-mail address.
If the second e-mail attempt results in a bounce-back message as well, we'll send you the Amazon.com Gift Card claim code directly so that you may deliver it to your intended recipient.
If more than 5% of your e-mails in any order are not successfully delivered, you won’t have the option to provide a second e-mail address and you won’t be able to use the e-mail delivery service again in the future.
Note: If you provide an e-mail address that is incorrect, in some cases we may not receive a bounce-back message and may not know that the e-mail failed to reach its intended recipient. In those cases you'll be responsible for paying for the Amazon.com Gift Card and will not be reimbursed for the value of the lost gift card.
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