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About Gift Card Redemption Problems

If you're having problems redeeming an Amazon.com Gift Card to your account, check the Gift Card Terms & Conditions to make sure your order meets the rules and restrictions for paying with a gift card.

After you've entered the claim code on our site, we'll keep the balance in your account for use on future purchases so that you don't need to enter the claim code again. To check whether the funds are already on your account, view your gift card balance in Your Account

If you're still having problems, check the Gift Card Terms & Conditions to make sure your order meets the rules and restrictions for paying with a gift card.

Common Gift Card Redemption Issues

If you receive an error message that the claim code is invalid, check for mistakes in the claim code that was entered and try again. If you're still unable to redeem your card, including in the following situations, contact us with the 16-digit code on the back of the card:

  • You're seeing an error message that the Amazon.com Gift Card has already been redeemed to another account.
  • Gift Card claim code is scratched or can't be clearly read.

Note: If you contact us about redeeming an Amazon.com Gift Card that was purchased at a local retailer, have your original purchase receipt and the physical gift card on hand.

Gift cards that are for a retailer other than Amazon.com must be redeemed with that retailer. For example, if you have an Amazon.ca Gift Card, you’ll need to redeem it on the Amazon.ca website. Contact the retailer of the gift card for redemption assistance.

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