Find more solutions

About International Returns

Return shipping is easy and flexible. You can return your package using a label from our Online Returns Center.

Need to return an item?

Return Shipping Costs

Items can be returned within 30 days of receipt of delivery using the Online Returns Center. It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, allow for up to seven business days for the refund amount to show up in your account.

International Return Methods

Amazon currently offers you a variety of ways to return your item:

  • DHL Express Dropoff: Drop off services at locations that are convenient for you. (available in select countries)

  • DHL Express Pickup: Pickup services at the location, time and place that are convenient for you. (available in select countries)
  • Return label provided at your own expense: Amazon will automatically refund up to $25 for return postage costs on receipt of the item, depending on country.

About DHL Express Pickup

Once you select the pickup option in the Online Returns Center, you will receive a confirmation email with return instructions. 30 minutes after creating your return through the Online Return Center, call or visit the MyDHL+ website here to schedule a place, date and time of your convenience.

To schedule your pickup over the phone, click here for a list of country-specific phone numbers.

If you need additional assistance after contacting DHL Express, contact us.

About Return Labels Provided at Your Own Expense

If your return postage exceeds the value of the automatic refund issued by Amazon, you may contact our Customer Service Center to request a refund of the remaining postage cost. If you return a defective, damaged or incorrect item, you’ll be refunded the full postage cost, as well as your Import Fees Deposit, once your return is processed.

Was this information helpful?

Thank you for your feedback.

Please select what best describes the information:

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.