About Items That Can't Be Returned

Some items cannot be returned to Amazon.com or can only be returned to a third-party seller.

Amazon.com doesn't accept returns of the following items:

  • Items classified as hazardous materials or use flammable liquids or gases (contact the manufacturer directly for service, warranty, return, and refund information)
  • Any product missing the serial number or UPC
  • Downloadable software products
  • Online subscriptions after they have been accessed
  • Gift cards (except as required by law)
  • Pay As You Go (or prepaid) phone cards (contact a local authorized dealer or the carrier directly)
  • Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)
  • Some jewelry orders
  • Some health and personal care items
  • Grocery products
  • Prime Pantry products
  • Fresh flowers and live indoor plants
  • Open software
  • Items with special shipping restrictions imposed by the U.S. Department of Transportation (as indicated on the product detail page)
  • Live insects


  • Amazon.com does not accept returns for items fulfilled by third-party sellers. The seller determines the return policy. You'll see specific information per item in the Online Returns Center.
  • If the item you purchased from Amazon.com isn't returnable per the Amazon return policy, you'll see a message about that in the Online Returns Center.
  • If you have a non-returnable item that arrived damaged or defective you can Contact Us.

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