Fire TV Logo Stuck on TV Screen

To resolve startup issues, restart your device or check the device connections.

Other common solutions:

  • Temporarily disconnect the Fire TV device from the power cord or adapter.
  • Use the power cord or adapter included with your device to plug the Fire TV device. This ensures Fire TV has access to enough power.
  • Let the device sit for 25 min (turned on) or until the screen changes.
  • If possible try with and without an HDMI adapter or extender.
  • Make sure that you're using a high-speed HDMI cable.
  • Try using a different HDMI port.
  • For HDMI hubs, try plugging the Fire TV device directly into the TV.
  • Confirm that your TV is HDCP-compliant. Review the video-cable section of the TV owner's manual.
  • If possible try using a different TV.

If the issue persists, reset your Fire TV device to factory settings.

For more help, try our Amazon Fire TV forum.

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