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About Noah Fleming
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Blog postWhat if you could 10X customer happiness under 90 days?
The good news is you can, and I’m going to show you how.
This week I share a simple 5-minute exercise that you can implement within your company as early as tomorrow.
There are NO “secrets” to this. But if you do it, you’ll drastically increase customer loyalty and positive word-of-mouth in the process.
No tricks, no secrets.
A simple exercise that you can complete within just five to t -
Blog postI spoke to a client the other day who was asking for some advice on a new marketing campaign his team was getting ready to launch.
Before I dug into the campaign, I asked him if they had gone to their existing clients as a source of referrals.
He said most of his clients viewed them and their work as a bit of a "best kept secret," therefore, they were reluctant to offer referrals.
So I asked him when was the last time he had heard someone say they were a &quo -
Blog postThere are hundreds (maybe thousands) of business podcasts out there. Podcasts are great because they allow you to listen on your terms. Some of us learn visually like watching videos, while others like reading, whether it’s books, eBooks, blog posts, etc. For me, I love throwing a podcast on in my headphones and listening while…
The post The Best Business Podcasts of 2021 appeared first on Fleming Consulting & Co..
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Blog postLast week I issued a really simple challenge.
I'm so glad many of you tried it.
Many readers learned of simple things that were costing them money.
For example, one CEO filled out his company's lead form on their website.
He made up a name and used a spoof email.
He waited.
And waited …
And waited …
Nothing. Peanuts.
So he went to the sales department and asked them about a lead under the name he used.
Nobody was -
Blog postThe Best B2B Sales Training Investment You Can Make So you’ve landed here because you’re thinking about investing in B2B Sales Training.
Before you leave, make sure you read this entire page as it may just save you a bundle of time, energy, and money.
Some of the most common questions that often comes up from sales management, CEOs, and Presidents of midmarket businesses when looking to invest in B2B Sales Training are things like:
“What will it take to get results?” -
Blog postHere's a simple 10-minute exercise for you to complete this week.
It's not fancy.
It's not hard, but it's important.
Last year, prior to the pandemic I was with the president of a large manufacturing firm.
They were busy, but "business could always be better" was his motto.
He was constantly looking for ways to level up and get better.
I asked him to open up his web browser and complete this exercise with me.
He was surprised b -
Blog postNot everybody has a gazillion dollars. Not every business has the resources of a company like Amazon. This past week the Wall Street Journal reported that the new refund policy of 2021 is "keep it." Companies like Amazon (and many others) are increasingly telling their customers to "keep the product, don't bother returning it…" "Oh, And here's…
The post How to Increase Your Competitive Advantage And Win More Business (during a pandemic!) appeared fir -
Blog postEpisode 51 of the Evergreen Show is available now.
Noah and Shawn dive deep into the commonly misused "customer interview" technique. When it's done well, it can provide massive amounts of insight for you, but too often it's ignored or done poorly. Noah and Shawn give some suggestions for how to do it right.
Subscribe and learn more about the show on iTunes.
Find all episodes of The Evergreen Show here or on iTunes
The post Who Do Your Customers Think -
Blog postAfter a two-year hiatus, the Evergreen Show returns!
Noah & Shawn briefly share why they break, what they've been working on, and then get right back at it! Starting with a throwback to Episode 49 and what Noah & Shawn feel will be the single greatest competitive advantage to thriving in a post-pandemic world.
You can subscribe and learn more about the show on iTunes.
Find all episodes of The Evergreen Show here or on iTunes
The post Thriving in a Post- -
Blog postHere we are.
Launching headfirst into 2021.
The pandemic drones on.
Areas are facing additional lockdown measures.
And yet we must go on.
Many of the leaders I'm talking to are telling me it's hard to know exactly where to focus with a lot of unknowns in the air.
I keep telling them there are four simple areas of improvement you can never go wrong with. These were true months ago, and they're true now.
See today's video Tuesday Tidbit fo -
Blog postI started my first business when I was 8-years-old. Little did I know I was tapping into one of the most valuable lessons in business. If I were to ask you, what’s the single most valuable competitive advantage a company can have, what would you say? Some would answer by saying money, or proprietary technology,…
The post The Big Important Lesson I Learned When I Was 8-Years-Old appeared first on Fleming Consulting & Co..
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Blog postLast week I tried to engage the autopilot features in my car, and they didn't work. Then a client told me this year has been like driving through a thick, dense fog, and just when they see the light, it's another thing…
He said there was only one thing that allowed them to continue to thrive in the face of additional lockdowns and closures. I'll tell you what he said in this week's video.
Watch the video edition of the December 8, 2020 Tuesday Tidbit™ below.
The post H -
Blog postIn today's Tuesday Tidbit I share a story you've got to hear it believe it!
This is a story never shared in the Tidbits before…If you want happy customers, and a healthy, strong business – don't do what I'm about to share with you.
Needless to say, you won't believe it, but it's 100% true.
Watch today's video here:
The post If You Want Happy Customers, Don’t Do This. appeared first on Fleming Consulting & Co..
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Blog postYesterday I was speaking to one of my clients who said my 2016 book Evergreen remains a game-changer for his business.
When I asked him "why?" I was expecting him to share all the great wisdom and lessons both him and his team had learned from the book.
But what he said kind of surprised me…
See what he said to me in today's Tuesday Tidbit.
There's a big important lesson you need to be seriously thinking about right now.
What steps a -
Blog postThis week I share an important lesson as we head into this next phase of the pandemic.
The next few months are uncertain. We could be looking at an extended period of lockdowns, closures, and more. There are a few important lessons of what NOT to do during challenging times.
What are you doing to keep moving forward during the pandemic?
The post Don’t Hunker Down Just Yet appeared first on Fleming Consulting & Co..
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Blog postFor this week's Tuesday Tidbit, I wanted to share a video to talk about the big question on everyone's mind:
Click the video below or here to see this week's Tuesday Tidbit video (complete with captions!)
Email me and let me know what steps you're taking to make 2021 your best year ever.
The post What Happens Now? appeared first on Fleming Consulting & Co..
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Blog postDid you know I've created a dozen courses for LinkedIn?
These are courses that I've written and put together for their LinkedIn Learning platform.
These courses cover a range of my expertise, including everything from sales coaching, to data-driven sales management, to customer retention, to customer experience, and dealing with demanding customers.
What's in it for me?
Besides getting to teach concepts that I'm passionate about, I get a royalty check -
Blog postWhy have some organizations used the pandemic as a reason to provide terrible customer service? My bank has a notification pop-up after filling out a contact form, telling me that it may take 9-12 days to get a response. 9-12 days? Is someone printing my email and walking it across the continent? How does it…
The post Pandemic Excuses or Seizing The Opportunity? appeared first on Fleming Consulting & Co..
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Blog postThis past weekend was Thanksgiving here in Canada. With virus numbers surging again, families were urged to celebrate with their immediate families and maintain safe social distancing. We enjoyed two fabulous meals and followed the rules. The first meal was enjoyed on our front porch, followed by one of the last swimming nights of the…
The post Waiting For What? The Best Time to Improve is Now appeared first on Fleming Consulting & Co..
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Blog postAbout three weeks ago, it suddenly got freezing cold.
That was the primary reason I decided it was time to put the Land Rover away and get some new wheels.
Within the September cold spell, I called my pool company to see if I could schedule my pool closing. So did everyone else on the planet. Our pool won't be closed for another two weeks or so. But this past Saturday was beautiful. We cranked up the new pool heater, and the kids swam all day long. For some parts of the w -
Blog postOver the weekend, my wife and I talked about just how much has changed in a year.
As the kids are now back at school and she's teaching full time, summer is over.
We did some reminiscing. Last summer, we were in California on two separate occasions. She traveled with me on both trips as I did some work with clients Santa Barbara and another to visit my client in St. Helena / Napa Valley.
I was saddened yesterday to see that the recent Glass Fire had been spreading -
Blog postLast week I picked up a Tesla Model 3.
It's time to put the Land Rover away and we wanted to get a small second car for our family.
I took the train to the Toronto area where I picked up the Tesla, and then I basically had the Tesla drive me home.
Before you ask, this wasn't me.
Leaving the car parked next to my 1970 Land Rover for a few days has been fascinating. It's remarkable to see how much has changed in exactly 50 years.
Within just a couple of d -
Blog postI've been driving a 50-year-old vehicle for the previous four months.
With a massive decrease in travel, border closures, and the pandemic in general, we could make do with the Land Rover being used as our second family car. That said, it will soon be time for the Land Rover to go back into storage. It's been an incredible experience.
It's simple technology with a simple engine. It works, but it also benefits from new parts and upgrades. Many old Land Rovers are left to -
Blog postMy wife Heather, who is a teacher, had to learn a lot. Like the rest of the working world, she had to learn how to use tools like Microsoft Teams and Zoom. I Helped her learn how to record, edit, and upload videos to a private YouTube channel. She learned how to better interact with students &…
The post It’s Never Going “Back to Normal” – and That’s a Good Thing! appeared first on Fleming Consulting & Co..
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Blog postMy wife and I are heading out tonight to celebrate our 15-year-anniversary. Time flies. It’s been a great 15 years, and the last nine years with our children have been incredible. I’m looking forward to getting away, even just for the night, and reminiscing on all that’s happened in over the previous 15 years. But…
The post How To Prepare Your Business For The Post-Pandemic World – Right Now appeared first on Fleming Consulting & Co..
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Blog postSummer is winding down. It’s hard to believe all that has happened over the past six months, but here we are. The other day I completed my first socially-distanced workout at my gym, now open under “phase 3” in Ontario, Canada. This means we’re working out in a 10×10 square, trainers wearing masks, strict pathways…
The post Instead of Winding Down, Now is The Time To Wind Up appeared first on Fleming Consulting & Co..
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Blog postMy kids are becoming little masters of persuasion. I've watched in awe as they negotiate with my wife to get poolside popsicles, late-night snacks, and one more roasted marshmallow at the summer campfire. I'm weaker than she is. I see those sweet little faces and I cave. But I've pondered those exchanges. I watched as…
The post Poolside Popsicles and The Art of Finding a Better Way appeared first on Fleming Consulting & Co..
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Blog postI asked someone to give me a referral for a contractor to do some work at my house. He gave me two names and said “They’re just contractors though. They all do the same thing.”
But then I asked someone else the same question, and he said, “You want to call X, and here’s why…” He gave me the name of a local company and he was absolutely right. I’ve since referred them to countless others.
In business, the last thing you want to be referred to as “just another contractor.” -
Blog postYesterday was a bit of an office clean-up day.
I came across several files and notes from my last couple of 1-Day Sales Process™ events before the pandemic.
My goal was to do only one of these per month. I did an event in December, January, and February. A couple have been postponed to later in the year, and a few have happened online in a much different format.
As we finish the day, one of the questions I always ask the group is to write down the answers to -
Blog postEvery morning I’ve been enjoying our backyard, my coffee, a fire, and a little reading. Yesterday I was reading a book that was talking about reinvention. It said, “What you build today will either empower you or restrict you tomorrow. It will either serve as a platform for the next level of success or as a…
The post The Real Way To Pivot During a Pandemic (It’s Not How You Think) appeared first on Fleming Consulting & Co..
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Blog postOn Saturday, we got the kids out on the lake. My brother-in-law picked up a couple of Sea-Doos, which was very exciting for all of the kids.
On top of it being their first time being towed behind a Sea-Doo, it was also their first time attempting to wakeboard.
They made it look so simple.
Me, on the other hand? Not so much. A few hard falls and tumbles, and I felt like I was hit by a dump truck for the next two days. But within 3-4 tries, I was also up on my feet.
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Blog postOur house renovations continue.
Yesterday we had a bunch of new windows installed.
You may remember a few weeks back, what started with an unexpected water leak led to some significant repairs, which led to new windows, which led to additional exterior work.
Of course, now that we've seen how good these new windows look, we're considering more windows, and the installers also talked to us about new patio doors.
My friend Matt who renovates homes for a living, c -
Blog postI don't know about you, but I need a haircut.
The past few weeks have been interesting to say the least.
I'm working with several clients, some new and some I've worked with for a while, but I've also had a lot of inquiries from those who have yet to engage with me.
As I talk to these prospective clients, I realize many of them are struggling in many areas I've been discussing in these Tuesday Tidbits forever, and they're having even more of a challenge now in a remote -
Blog postYesterday (Monday) was a holiday here in Canada. It's been wet and cold, and everybody is getting pretty restless.
In between the rain and keeping the kids occupied, I had a couple of client calls.
One of those calls was with a global client's sales team. We talked about the speed of change, the need to shift gears, and the fantastic job everyone had done adapting to the new norm. With a salesforce unable to be on the road selling, they're still seeing record sales growth. -
Blog postLast Monday, we opened our pool. When we bought our house in the fall, the pool was under the winter cover, and given what we had just gone through with our water leak, we didn't know what to expect. My wife was pretty nervous. One of the local pool companies arrived and the crew quickly…
The post What You Do Now Matters More Than Ever appeared first on Fleming Consulting & Co..
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Blog postSunday was a cold and wet day. The kids were in the basement playing some video games when they called me down to check out a new version of Pac-Man they had found. As I watched them play this new version of Pac-Man, which contained elements of the classic we all know, I was struck…
The post Game Over? Keep Playing? Here’s How To Level Up. appeared first on Fleming Consulting & Co..
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Blog postWe moved into a 26-year-old home back in November.
The home is set on a quiet street. We're on a beautiful lot with woods and a ravine running through the backyard, and views of the lake across the street from the front.
My oldest daughter has the best room in the house.
It's a second-story bedroom with a flat roof balcony overlooking the lake.
When we moved in, we knew that one of the first spring projects we wanted to tackle was to have her balcon -
Blog postYou may not know this, but I've created 12 courses for LinkedIn. I was supposed to be flying to Santa Barbara TODAY to shoot a couple more courses.
These online courses, available on their LinkedIn learning platform, cover everything from retail sales & service to customer loyalty, to data-driven sales management, to sales gamification, and more. You can see the full list HERE.
The other day I got a pleasant surprise. I received my monthly royalty check, and it was 75 -
Blog postHere we are now into the 5th or so of this global upheaval.
I continue to work with a variety of clients across many different industries, including their sales teams, customer-facing people, and many executive teams. I've been asking them all a single question which has spurred a lot of valuable discussion and planning.
Check out this week’s video to hear the question.
I hope you’ll spend a little time with your team discussion thing question.
First, ask -
Blog postSo here we are….Week four or so of this bizarre reality. I wasn't able to shoot a video yesterday. I do have a few more things coming this week that you’ll want to watch for. Over the past couple of weeks, I’ve been working non-stop with clients from New Zealand to California to Chicago, Toronto…
The post Your Core Value Matters More Than Ever RIGHT NOW appeared first on Fleming Consulting & Co..
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Blog postLast week I provided you with my Pick-3 Workbook. You can find it here if you missed it.
After a full day of calls and discussions yesterday with sales teams, senior executives, owners, etc. I realized there are three simple things we can do right now.
Be present.
Connect
Communicate.
Check out the video below for this week's Tuesday Tidbit. You'll find your weekly challenge at the bottom of this email.
Give yourself permission to be human. -
Blog postAs I promised on Tuesday, I would send additional thoughts on how to proceed during this intense period of disruption.
What I didn't expect was how things would rapidly develop over that time and in the past 24 hours. It's more important than ever we start preparing for what the next few days, weeks, months might look like.
In the video that follows, I share a number of ideas and things you can start doing immediately to maintain your client relationships.
In the video -
Blog postIt's crazy times out there, and for some industries, businesses, and clients, it's not "business as usual" right now. There's a lot of worries and rightfully so. I've been saying it for years that if you don't continually disrupt yourself, something will eventually come around to disrupt you. This is a disruption that many of us weren't…
The post Always Double Down in a Downturn appeared first on Fleming Consulting & Co..
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Blog postYesterday, the business world lost one of its greats, as Jack Welch passed. Over the years, I’ve learned a lot from Jack through his books, talks, and of course, studying the way he did things. I’ve often found inspiration for a pressing client problem in a “Welch-ism”.
Years ago Jack and I both spoke at the same event in Austin, Texas. Welch was revered for his insights and wisdom in the modern business world.
Over the years, I’ve shared some of those lessons in tidbits -
Blog postThis week I'm providing a special edition of The Tuesday Tidbit™. In the video below, I'm joined by a good friend and colleague, Phil Symchych.
Phil is known as the SME Business Wealth Builder and specializes in working with SMEs to improve their financial operations and business results.
If you can't view the video, click HERE.
https://youtu.be/ECWLZKivndo
Whenever I'm talking to a client who mentions succession planning, I always bring up Phil. -
Blog postLove is in the air.
With Valentine's Day just passing us by, I figure a little love story is fitting.
This past week was pretty incredible. My kids were in Toronto for a whole week with their Aunt Holly. My wife and I were transported back to those days before kids. Every day we went to the gym together at 6 AM. After the day's work had ended, we enjoyed a glass of wine at one of our local restaurants. We finished off the week with Valentine's night out in Detroit.
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Blog postI was speaking at an event not too long ago, and when I got onto the stage I introduced myself and let the crowd know that unlike the speakers before me, I’d be talking about a lot of very boring things.
As I said it, I realized that it was a little over 10 years ago that I said that for the first time on a stage.
Unfortunately, the need for me to be a boring Canadian guy is still relevant, because most companies really want to put their time and energy into sexy, exciting ave
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