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Blog postWe just returned from a six-hour drive to northern Ontario, where we dropped my oldest daughter, Avalon, off at an overnight camp for the first time. (I'll be back with a video Tidbits next week). Avalon is an eager, energetic kid always up for trying something new. She's a risk-taker like me, always willing to…
The post You Need To Let Go To Grow appeared first on Fleming Consulting & Co..
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Blog postOn Sunday night, fellow Canadian Maggie MacNeil took gold at the Olympics. She won the 100M Butterfly with a time of 55.59 seconds. But here's where the Olympics is always interesting. 2nd place had a time of 55.64 seconds 3rd place: 55.72 seconds 4th place: 55.73 seconds To understand how fast that is… Take a…
The post Winning Gold – What Your Superstars Need To Thrive appeared first on Fleming Consulting & Co..
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Blog postColin Morikawa won The Open this past weekend. He's just 24-years-old and has wisdom beyond his years. He said something that I found fascinating, which I'll share in this week's Tuesday Tidbit. In addition, I'll teach you a simple decision-making process that I've used with clients of all sizes. From making minor decisions to huge…
The post Find The Best Shot, With Less Guess Work appeared first on Fleming Consulting & Co..
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Blog postFor some companies, it's easy to see why they've been wildly successful during the pandemic. For others, not so much. And for many, these have been challenging times. There are the companies that have seen the windfall of business just based on the type of business they're in. For example, companies in remote video teleconferencing…
The post Roadmap To The Future – Rethink Your Existence in a Post-Pandemic World appeared first on Fleming Consulting & Co..
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Blog postBefore I get into this week's Tuesday Tidbit, several people asked for more information about the CEO/Executive Peer Groups I mentioned last week. If you're interested in learning more about these incredible peer groups, feel free to reach out by sending me an email. If there's anything I've learned over the past 14 years, it's…
The post Are Your Ears Ringing? What Are YOUR Customers Saying appeared first on Fleming Consulting & Co..
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Blog postEach week I’m giving you lots of strategies, tactics, and challenges to work on.
But as we head into a post-pandemic world, I’ve recently been asked by leaders and executives on more than a few occasions what they should be focused on, personally over the next 6-8 months.
Here’s what I’ve been telling them.
See more in this week's Video Tuesday Tidbit below…
The post The Most Important Thing Leaders Can Do This Year appeared first on Fleming Consulting & Co -
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Blog postEveryone wants things to "get back to normal." Many companies survived the pandemic because normal wasn't an option. Businesses had to adapt to new ways of doing things. I've recently talked to Presidents and CEOs of companies concerned things will slip back to the way they were BEFORE the pandemic. Everyone wants a return to…
The post You Might Not Want to “Get Back to Normal.” appeared first on Fleming Consulting & Co..
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Blog postConsider any employee in your organization…
If they were the first point of contact with a customer (or last), would they know how to answer basic questions, or leave the right lasting impression?
Would they be aware of current marketing promotions?
Would they know to get help or provide customer service?
Would they be aware of your company's core mission and values? Are their actions and dealings with customers congruent with the plaque on the wall?
Co -
Blog postIt can be hard to take business away from your competition. Aside from customer loyalty, there's often a huge pain of disconnect for businesses to start looking for a new product & service provider. Your competition is often in the driver's seat. We talk a lot about using customer service as a key element in…
The post How to Ethically Steal Business From The Competition appeared first on Fleming Consulting & Co..
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Blog postOne of the best lessons I've learned in my work is nobody, and I mean nobody, wakes up every day and says, how can I give this Noah Fleming consultant a bunch of our company's money.
Likewise, most people are not sitting there thinking how to become one of your clients.
I spoke to a salesperson recently who said he had made hundreds of calls and had literally run out of people call.
I asked him how his results were, and he said not great. I asked him why he hadn't refi -
Blog postThe other night we were watching the PGA Championship at The Ocean Course on Kiawah Island. As we watched Phil Mickelson put on a fabulous show, my girls were hitting a few golf balls on the golf simulator. They've been able to take a few lessons and spend some time on the driving range. They've…
The post Practice Doesn’t Make Perfect, It Makes… appeared first on Fleming Consulting & Co..
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Blog postI had to get quotes for a glass door.
The company we went with told me it would take 8-10 weeks to arrive. Around ten weeks later the glass door arrived and was promptly installed.
The following day I received a quote for the same door, from another company. This was a company I had reached out to over ten weeks prior, and this was the first time I had heard from them.
Imagine if your prospects aren't hearing from your sales team for ten weeks!?
This was enough -
Blog postWe will get out of this pandemic. While some areas of the world are still in great pain, others are opening up and moving along. When you start to think about your organization in a post-pandemic world, you should be looking at things a lot differently than you had before. Your strategy moving forward needs…
The post Two Questions That Lead to Better Results appeared first on Fleming Consulting & Co..
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Blog postGolf is a frustrating game.
It's so frustrating that 5-6 years ago, I quit. I sold all my clubs and gear, and stopped playing. I told myself I would never touch a golf club again.
And then, a few weeks ago, I found myself swinging the club again. It was as rough as I remembered.
I did a search on YouTube and watched about a dozen videos of pros breaking down each section of the swing. It was nearly impossible to try to remember all the tips and cues. I only ended up hi -
Blog postMy friend shared a story with me about a guy who worked for an Italian hospital for the past 15 years.
The problem?
He has never shown up to work.
Not once.
And yet, for 15 years, they have continued to pay him.
This story made me think about several of the concepts we're often discussing on the Tuesday Tidbits.
See this week's video for an important lesson to consider when thinking about your own business: https://noahfleming.wistia.com/m -
Blog postI was on a call with a sales manager I'm currently working with.
She was telling me about a recent sales meeting with her team.
She said it was challenging because every week they do the same thing. They go around the room, everyone gives a progress update of what they're working on, and away they go. The meeting is over.
In her words, "Everyone is just going through the motions for an hour."
I've seen this in many of the companies I've worked with. < -
Blog postWhat if you could 10X customer happiness under 90 days?
The good news is you can, and I’m going to show you how.
This week I share a simple 5-minute exercise that you can implement within your company as early as tomorrow.
There are NO “secrets” to this. But if you do it, you’ll drastically increase customer loyalty and positive word-of-mouth in the process.
No tricks, no secrets.
A simple exercise that you can complete within just five to t -
Blog postI spoke to a client the other day who was asking for some advice on a new marketing campaign his team was getting ready to launch.
Before I dug into the campaign, I asked him if they had gone to their existing clients as a source of referrals.
He said most of his clients viewed them and their work as a bit of a "best kept secret," therefore, they were reluctant to offer referrals.
So I asked him when was the last time he had heard someone say they were a &quo -
Blog postThere are hundreds (maybe thousands) of business podcasts out there. Podcasts are great because they allow you to listen on your terms. Some of us learn visually like watching videos, while others like reading, whether it’s books, eBooks, blog posts, etc. For me, I love throwing a podcast on in my headphones and listening while…
The post The Best Business Podcasts of 2021 appeared first on Fleming Consulting & Co..
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Blog postLast week I issued a really simple challenge.
I'm so glad many of you tried it.
Many readers learned of simple things that were costing them money.
For example, one CEO filled out his company's lead form on their website.
He made up a name and used a spoof email.
He waited.
And waited …
And waited …
Nothing. Peanuts.
So he went to the sales department and asked them about a lead under the name he used.
Nobody was -
Blog postThe Best B2B Sales Training Investment You Can Make So you’ve landed here because you’re thinking about investing in B2B Sales Training.
Before you leave, make sure you read this entire page as it may just save you a bundle of time, energy, and money.
Some of the most common questions that often comes up from sales management, CEOs, and Presidents of midmarket businesses when looking to invest in B2B Sales Training are things like:
“What will it take to get results?” -
Blog postHere's a simple 10-minute exercise for you to complete this week.
It's not fancy.
It's not hard, but it's important.
Last year, prior to the pandemic I was with the president of a large manufacturing firm.
They were busy, but "business could always be better" was his motto.
He was constantly looking for ways to level up and get better.
I asked him to open up his web browser and complete this exercise with me.
He was surprised b -
Blog postNot everybody has a gazillion dollars. Not every business has the resources of a company like Amazon. This past week the Wall Street Journal reported that the new refund policy of 2021 is "keep it." Companies like Amazon (and many others) are increasingly telling their customers to "keep the product, don't bother returning it…" "Oh, And here's…
The post How to Increase Your Competitive Advantage And Win More Business (during a pandemic!) appeared fir -
Blog postEpisode 51 of the Evergreen Show is available now.
Noah and Shawn dive deep into the commonly misused "customer interview" technique. When it's done well, it can provide massive amounts of insight for you, but too often it's ignored or done poorly. Noah and Shawn give some suggestions for how to do it right.
Subscribe and learn more about the show on iTunes.
Find all episodes of The Evergreen Show here or on iTunes
The post Who Do Your Customers Think -
Blog postAfter a two-year hiatus, the Evergreen Show returns!
Noah & Shawn briefly share why they break, what they've been working on, and then get right back at it! Starting with a throwback to Episode 49 and what Noah & Shawn feel will be the single greatest competitive advantage to thriving in a post-pandemic world.
You can subscribe and learn more about the show on iTunes.
Find all episodes of The Evergreen Show here or on iTunes
The post Thriving in a Post- -
Blog postHere we are.
Launching headfirst into 2021.
The pandemic drones on.
Areas are facing additional lockdown measures.
And yet we must go on.
Many of the leaders I'm talking to are telling me it's hard to know exactly where to focus with a lot of unknowns in the air.
I keep telling them there are four simple areas of improvement you can never go wrong with. These were true months ago, and they're true now.
See today's video Tuesday Tidbit fo -
Blog postI started my first business when I was 8-years-old. Little did I know I was tapping into one of the most valuable lessons in business. If I were to ask you, what’s the single most valuable competitive advantage a company can have, what would you say? Some would answer by saying money, or proprietary technology,…
The post The Big Important Lesson I Learned When I Was 8-Years-Old appeared first on Fleming Consulting & Co..
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Blog postLast week I tried to engage the autopilot features in my car, and they didn't work. Then a client told me this year has been like driving through a thick, dense fog, and just when they see the light, it's another thing…
He said there was only one thing that allowed them to continue to thrive in the face of additional lockdowns and closures. I'll tell you what he said in this week's video.
Watch the video edition of the December 8, 2020 Tuesday Tidbit™ below.
The post H -
Blog postIn today's Tuesday Tidbit I share a story you've got to hear it believe it!
This is a story never shared in the Tidbits before…If you want happy customers, and a healthy, strong business – don't do what I'm about to share with you.
Needless to say, you won't believe it, but it's 100% true.
Watch today's video here:
The post If You Want Happy Customers, Don’t Do This. appeared first on Fleming Consulting & Co..
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Blog postYesterday I was speaking to one of my clients who said my 2016 book Evergreen remains a game-changer for his business.
When I asked him "why?" I was expecting him to share all the great wisdom and lessons both him and his team had learned from the book.
But what he said kind of surprised me…
See what he said to me in today's Tuesday Tidbit.
There's a big important lesson you need to be seriously thinking about right now.
What steps a -
Blog postThis week I share an important lesson as we head into this next phase of the pandemic.
The next few months are uncertain. We could be looking at an extended period of lockdowns, closures, and more. There are a few important lessons of what NOT to do during challenging times.
What are you doing to keep moving forward during the pandemic?
The post Don’t Hunker Down Just Yet appeared first on Fleming Consulting & Co..
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Blog postFor this week's Tuesday Tidbit, I wanted to share a video to talk about the big question on everyone's mind:
Click the video below or here to see this week's Tuesday Tidbit video (complete with captions!)
Email me and let me know what steps you're taking to make 2021 your best year ever.
The post What Happens Now? appeared first on Fleming Consulting & Co..
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Blog postDid you know I've created a dozen courses for LinkedIn?
These are courses that I've written and put together for their LinkedIn Learning platform.
These courses cover a range of my expertise, including everything from sales coaching, to data-driven sales management, to customer retention, to customer experience, and dealing with demanding customers.
What's in it for me?
Besides getting to teach concepts that I'm passionate about, I get a royalty check -
Blog postWhy have some organizations used the pandemic as a reason to provide terrible customer service? My bank has a notification pop-up after filling out a contact form, telling me that it may take 9-12 days to get a response. 9-12 days? Is someone printing my email and walking it across the continent? How does it…
The post Pandemic Excuses or Seizing The Opportunity? appeared first on Fleming Consulting & Co..
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Blog postThis past weekend was Thanksgiving here in Canada. With virus numbers surging again, families were urged to celebrate with their immediate families and maintain safe social distancing. We enjoyed two fabulous meals and followed the rules. The first meal was enjoyed on our front porch, followed by one of the last swimming nights of the…
The post Waiting For What? The Best Time to Improve is Now appeared first on Fleming Consulting & Co..
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Blog postAbout three weeks ago, it suddenly got freezing cold.
That was the primary reason I decided it was time to put the Land Rover away and get some new wheels.
Within the September cold spell, I called my pool company to see if I could schedule my pool closing. So did everyone else on the planet. Our pool won't be closed for another two weeks or so. But this past Saturday was beautiful. We cranked up the new pool heater, and the kids swam all day long. For some parts of the w -
Blog postOver the weekend, my wife and I talked about just how much has changed in a year.
As the kids are now back at school and she's teaching full time, summer is over.
We did some reminiscing. Last summer, we were in California on two separate occasions. She traveled with me on both trips as I did some work with clients Santa Barbara and another to visit my client in St. Helena / Napa Valley.
I was saddened yesterday to see that the recent Glass Fire had been spreading -
Blog postLast week I picked up a Tesla Model 3.
It's time to put the Land Rover away and we wanted to get a small second car for our family.
I took the train to the Toronto area where I picked up the Tesla, and then I basically had the Tesla drive me home.
Before you ask, this wasn't me.
Leaving the car parked next to my 1970 Land Rover for a few days has been fascinating. It's remarkable to see how much has changed in exactly 50 years.
Within just a couple of d -
Blog postI've been driving a 50-year-old vehicle for the previous four months.
With a massive decrease in travel, border closures, and the pandemic in general, we could make do with the Land Rover being used as our second family car. That said, it will soon be time for the Land Rover to go back into storage. It's been an incredible experience.
It's simple technology with a simple engine. It works, but it also benefits from new parts and upgrades. Many old Land Rovers are left to -
Blog postMy wife Heather, who is a teacher, had to learn a lot. Like the rest of the working world, she had to learn how to use tools like Microsoft Teams and Zoom. I Helped her learn how to record, edit, and upload videos to a private YouTube channel. She learned how to better interact with students &…
The post It’s Never Going “Back to Normal” – and That’s a Good Thing! appeared first on Fleming Consulting & Co..
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Blog postMy wife and I are heading out tonight to celebrate our 15-year-anniversary. Time flies. It’s been a great 15 years, and the last nine years with our children have been incredible. I’m looking forward to getting away, even just for the night, and reminiscing on all that’s happened in over the previous 15 years. But…
The post How To Prepare Your Business For The Post-Pandemic World – Right Now appeared first on Fleming Consulting & Co..
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Blog postSummer is winding down. It’s hard to believe all that has happened over the past six months, but here we are. The other day I completed my first socially-distanced workout at my gym, now open under “phase 3” in Ontario, Canada. This means we’re working out in a 10×10 square, trainers wearing masks, strict pathways…
The post Instead of Winding Down, Now is The Time To Wind Up appeared first on Fleming Consulting & Co..
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Blog postMy kids are becoming little masters of persuasion. I've watched in awe as they negotiate with my wife to get poolside popsicles, late-night snacks, and one more roasted marshmallow at the summer campfire. I'm weaker than she is. I see those sweet little faces and I cave. But I've pondered those exchanges. I watched as…
The post Poolside Popsicles and The Art of Finding a Better Way appeared first on Fleming Consulting & Co..
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Blog postI asked someone to give me a referral for a contractor to do some work at my house. He gave me two names and said “They’re just contractors though. They all do the same thing.”
But then I asked someone else the same question, and he said, “You want to call X, and here’s why…” He gave me the name of a local company and he was absolutely right. I’ve since referred them to countless others.
In business, the last thing you want to be referred to as “just another contractor.” -
Blog postYesterday was a bit of an office clean-up day.
I came across several files and notes from my last couple of 1-Day Sales Process™ events before the pandemic.
My goal was to do only one of these per month. I did an event in December, January, and February. A couple have been postponed to later in the year, and a few have happened online in a much different format.
As we finish the day, one of the questions I always ask the group is to write down the answers to -
Blog postEvery morning I’ve been enjoying our backyard, my coffee, a fire, and a little reading. Yesterday I was reading a book that was talking about reinvention. It said, “What you build today will either empower you or restrict you tomorrow. It will either serve as a platform for the next level of success or as a…
The post The Real Way To Pivot During a Pandemic (It’s Not How You Think) appeared first on Fleming Consulting & Co..
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