Smart Lock Installation Customer Reviews

Customer Reviews

4.9 out of 5 Stars
5 Star
96%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
2%

amazon ratings By Gary Mark on Jan 31, 2019 in 90094
Smart Lock Installation - Fulfilled By AE SMART HOME SERVICES-CA-LOS ANGELES Verified Purchase
Installer did a pot job of orienting my wife to all the features of the lock and offering to configure based on our needs. Installer didn’t even set lock up with Alexa. Also installer reinstalled my deadbolt backwards!
amazon ratings By EAL on Dec 18, 2018 in 75104
Smart Lock Installation - Fulfilled By AE SMART HOME SERVICES-TX-DALLAS Verified Purchase
Amazon knows exactly and precisely what I purchased (because I purchased it on Amazon at the same exact and precise time as I placed the order for technician's installation services). After the technician finished the "installation," he told me that he would not install the rest (including the main door handle, which is a part of the Smart Lock Door Handle Set that I purchased) because it "wasn't included." Terrible service. So, you want me to hire two (2) different installers to install one Smart Lock Door Handle Set that I purchased on Amazon.com? Come one, give me a break -- the technician barely did anything. Waste of time and money.
amazon ratings By Vintage on Dec 16, 2017 in 95148
Smart Lock Installation - Fulfilled By AE SMART HOME SERVICES-CA-SANJOSE Verified Purchase
The installation is not straight upright. I need someone come back to fix it asap please, thank you!
amazon ratings By Amazon Customer on Sep 29, 2017 in 95136
Smart Lock Installation - Fulfilled By AE SMART HOME SERVICES-CA-SANJOSE Verified Purchase
I am lowering my rating because tomorrow, I will be replacing the door strike plate with the one that came with the lock. I have already had to reinstall the lock itself as it was installed incorrectly. After my work tomorrow, I will have installed the lock myself. I paid Amazon for the expert installation of the lock and that was a complete waste of money. I have in correcting the errors of the installation have installed the lock my self. I would any one getting the lock to contact the manufacture's support and they are very good at helping with the install and correcting problems. I would not recommend this service to anybody that I know.
amazon ratings By Amazon Customer on Jul 25, 2017 in 98105
Smart Lock Installation - Fulfilled By AE SMART HOME SERVICES-WA-SEATTLE Verified Purchase
Sadly they can't do the drill work on door.
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