Apr 02, 2018
Wheelbarrow or Garden Wagon Assembly -
Go Configure, Inc
While the assembly went smoothly and quickly once they finally arrived, I would not use this vendor again because of the poor customer service. They didn't communicate well and didn't honor the block of time that was scheduled. They told me to expect the technicians anytime between 11am-2pm, so I scheduled the rest of my already busy day around it. I had several meetings to attend back-to-back after 2pm, which meant scrambling to make alternate arrangements to accommodate their lateness. The vendor didn't even bother to call to tell me they were going to be late until 2:30 p.m., and then it was just to notify me that the tech was still about an hour away due to traffic. No apology upon arrival or even an explanation about why they hadn't been able to honor the originally scheduled time. Also, I'd sent over some standard paperwork to the vendor in advance for the techs to sign once they'd been assigned to this job (per my organization's standard operating procedures), and also requested they share the tech names so I could inform building security and make it easier for them to get to our office. No one ever contacted me to follow up, so I had to call that morning to ask for the names and whether they'd communicated to the assigned techs that they'd need to sign some things.