Top positive review
Reviewed in the United States on February 5, 2017
This book is incredibly insightful. I bought it because I had a volatile, highly toxic, and actively hostile colleague I had to work very closely with. This book 100% taught me how to deal with him and speak to him to diffuse tensions and communicate effectively. The book taught me about establishing professional boundaries, guarding myself, and how to communicate with unreasonable people. I highly recommend this read. It's short, easy to read, and to the point if you have an immediate "issue person" you have to deal with. I'd even go so far as to say, if you are in a managerial position or in a position where you have to communicate with large groups of people (especially through email) you should read this book.