Top positive review
Rewarding and thought provoking
Reviewed in the United States on November 23, 2018
It is interesting that I already had this book in my hands three times and realizing that it was about manufacturing I just kept putting it back on the shelves of bookstores. What could be interesting or relevant from a book about a manufacturing plant that I could apply to my own interest that is healthcare management? But then a consultant came to help us and when I asked him about his most favorite books, he recommended this one. So fourth time is a charm, I finally bought it on Amazon. It was a most pleasant surprise. Discovering that the one and only Goal of any business is making money and this could only be achieved by a smooth Flow of the production and our most important management task is to prevent any resistance slowing it was eye opening. It is ironic that main character Rogo's competitor, Smyth seems to be a fanatic of various metrics and data while ignoring commonsense approach that mysterious mentor Jonah dispenses or induces intermittently. It is also ironic that I see an all too familiar approach of a local hospital in healthcare delivery. Management here seems to be mesmerized by metrics while ignoring a more commonsense and human-centered approach. Yes, they are fascinated with speed, but fast does not necessarily equates harmonic and quality flow. It would have been so great if Goldratt had a chance to provide his insights into healthcare! Closest he got to this is possibly his book about retail, "Isn't It Obvious?". In any case I am moving on to his book "The Choice" with great anticipation.