Top critical review
Great calculator. Crappy company
Reviewed in the United States on August 21, 2017
Great calculator. Crappy company.
Display failed before the 1 year warranty was up. TI says it's physically damaged (dropped, excessive pressure, got wet, etc) and therefore is not covered. Calculator was well cared for, never dropped, got wet wet, etc... Owned many TI products going back to the Speak & Spell including multiple TI calculators (TI 84 Plus CE, TI CX, TI 36X...)... always very reliable. This is the first time actually trying to use the warranty. Seems like their customer service has been engineered by their finest team of accountants. Shame.