Top critical review
Hard to assemble. Not easy to use. Takes a lot of space when not in use.
Reviewed in the United States 🇺🇸 on October 31, 2018
We've been using Graco products for years. This is our first disappointment.
1. HARD TO ASSEMBLE:
- The illustrations shown on the box do not match the product--confusing and unhelpful for figuring out assembly (and later use).
- Little attention was paid to editing the instructions so they are in clear English and better match/explain the required assembly (and use) steps.
- The drawings in the instructions do not well match the as-built product. In particular, two 1/8" diameter x 4" long metal rods need to be inserted at Instruction 3-C, step 3 (page 16 of instructions we received NWL0000624008C, 8/17). The drawing does not match the product.
- Worst of all, the metal rods just mentioned above are supposed to be inserted using the fingertips. Ha ha ha! What a nasty joke. A pliers is needed to force the rods in, and a screwdriver is needed to pry up the rod-end's retaining tabs. Those retaining tabs are in the way of inserting the rods to begin with and have to be carefully moved out of the way--not discussed in the instructions nor shown in the drawing. Plus, the rods to not slide all the way in all the way, so the retaining tabs need to be carefully pried with a screwdriver tip back into position. The manufactured product does not match the design shown in the instructions.
NOT EASY TO USE:
- The so-called one-hand removable tray is challenging to operate. The tracks on the bottom of the tray and mating rails on the chair don't permit easy alignment to slip the tray on and inward easily. They tray slides outward and off fine, but once it comes all the way out, it is nearly impossible to balance with one hand. And it is quite easy to pull the tray too far out. If that happens and the tray has items on it, they will spill all over the place.
- The reclining chair back has flimsy plastic "rods" to hold it in slots. Those flimsy rods are not easy to align or to seat into place. The problem is inadequate design was followed by worse manufacturing using weak plastic parts that don't hold their shape properly.
- The tray has a built-in, downward molded plastic shape for blocking the child's body from slipping outward between the tray and seat bottom. That's good for safety but bad for utility. The tray is not flat on the bottom. Once removed, the tray cannot be put down upside up without tipping to one side.
TAKES A LOT OF SPACE WHEN NOT IN USE:
- A good thing about the high chair is it has a wide base when open so that it is very stable.
- A bad thing about the high chair is it has a wide base when open and cannot be conveniently closed when not in use.
- The seat must be removed from the base when the base is folded or the folded highchair will fall over. The "feature" that the base folds once the seat is used as a booster chair without the base is a very lame feature indeed.
A PLEA TO GRACO
Hey, Graco! Protect your customers' babies!
- Get a competent technical writer to rework the instructions!
- Get a competent technical illustrator to rework the drawings!
- Make sure the pictures and illustrations on the packaging match the product inside. Stop unpleasantly surprising your customers.
- Get a materials engineer to assess the effectiveness of plastic used for molded parts. Check the manufacturing process at your factories for in-process temperature levels and curing times. Something in the molding process may be done wrong at the factory!
- Have your factory engineers make sure the "as-built" matches the intended design. There are disconnects between your designers, manual authors and factory.
- Have the president of Graco assemble this product to see how difficult it is to put together. In particular, see if the president has the fingertip power to insert the rods needed to secure the as-built product's seat back to the seat.