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The Trade Technician's Soft Skills Manual by Steve Coscia is a timely read on the heels of our institution's recent HVACR Contractor's Advisory Board meeting where the participants' main focus was developing soft skills training opportunities for our students.
Coscia addresses the issues raised by the advisory board members - technician appearance, developing positive attitudes, building confidence, communication skills and customer relations. The soft skills principles are expertly communicated, evidence of Coscia's extensive customer service experience and diligent research. Useful relevant stories and Insights enhance each principle in an entertaining manner. Checklists and Guidelines provide easy to follow materials for the technicians and their supervisors.
Tradespersons, training institution and contracting companies will benefit from using The Trade Technician's Soft Skills Manual. This book is sure to make
The Trade Technician's Soft Skills Manual
better technicians by improving their customer service skills. Students reading this book and practicing its skills and principles will have an advantage with employers as they start their careers.
I think this is a great tool for technicians, most of us can improve on our softskills and if you would like to better yourself or your company this is a great training book to read, more importantly do what they say, thats the hard part of breaking your old ways.
Steve, is one of the best and this simple to understand book offers every HVACR Company an opportunity to raise the bar in terms of client service. Every HVACR business owner should purchase a copy for their staff and hold a few short meetings weekly to discuss the content in the book.