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Customer reviews

4.6 out of 5 stars
4.6 out of 5
1,209 global ratings
5 star
75%
4 star
18%
3 star
5%
2 star
1%
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Crossing the Chasm, 3rd Edition: Marketing and Selling Disruptive Products to Mainstream Customers (Collins Business Essentials)

Crossing the Chasm, 3rd Edition: Marketing and Selling Disruptive Products to Mainstream Customers (Collins Business Essentials)

byGeoffrey A. Moore
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Top positive review

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vlad-george ardelean
5.0 out of 5 starsI didn't know much about marketing, so this gets 5 stars
Reviewed in the United States on March 7, 2019
The book adressed a lot of issues relevant to my current company directly.

First of all, the chasm model applies in B2B scenarios. This is not a b2c marketing book even if some ideas do apply.

What I found interesting was that this book provides this model describing 5 different types of customers. Then we find ways in which to address these customers, the proper timings, the proper sales pitches, the product pricing, the competitors, the strategic partnerships, the development team, and even the compensation appropriate for the team, in order to attack each of the 4 market segments (1 market segment, or psychographic, as the author calls it, being pretty unapproachable).

Awesome book.

For me it would be an honest 4.5, as I didn't see a lot of references to more formal papers, but just to a few other books, and I don't want to just trust the author's wisdom on this, even if the book seems full of good ideas, and great explanations, and showcases nice ways of thinking about problems.

I recommend this to anyone living in a capitalist system, seriosly....But more seriously indeed, this is very good for developers that work in product companies. All of the marketing, sales and management stuff will make a hell of a lot more sense after this book! For marketing and sales people I'm not sure what to recommend, but the book does claim to create a common vocabulary for the different departments of an organization, so dunno, maybe try it, marketing/sales/management folks!

Enjoy!

Also, if anyone knows a good B2C marketing or sales book, feel free to recommend!
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18 people found this helpful

Top critical review

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Ted H
3.0 out of 5 starsPretty good advice
Reviewed in the United States on March 6, 2021
This book provides excellent advice on growing your start-up business, overcoming the obstacles that will eventually face the business. It is a little redundant, however, repeating the same information throughout the book.
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From the United States

vlad-george ardelean
5.0 out of 5 stars I didn't know much about marketing, so this gets 5 stars
Reviewed in the United States on March 7, 2019
Verified Purchase
The book adressed a lot of issues relevant to my current company directly.

First of all, the chasm model applies in B2B scenarios. This is not a b2c marketing book even if some ideas do apply.

What I found interesting was that this book provides this model describing 5 different types of customers. Then we find ways in which to address these customers, the proper timings, the proper sales pitches, the product pricing, the competitors, the strategic partnerships, the development team, and even the compensation appropriate for the team, in order to attack each of the 4 market segments (1 market segment, or psychographic, as the author calls it, being pretty unapproachable).

Awesome book.

For me it would be an honest 4.5, as I didn't see a lot of references to more formal papers, but just to a few other books, and I don't want to just trust the author's wisdom on this, even if the book seems full of good ideas, and great explanations, and showcases nice ways of thinking about problems.

I recommend this to anyone living in a capitalist system, seriosly....But more seriously indeed, this is very good for developers that work in product companies. All of the marketing, sales and management stuff will make a hell of a lot more sense after this book! For marketing and sales people I'm not sure what to recommend, but the book does claim to create a common vocabulary for the different departments of an organization, so dunno, maybe try it, marketing/sales/management folks!

Enjoy!

Also, if anyone knows a good B2C marketing or sales book, feel free to recommend!
18 people found this helpful
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T. Tran
5.0 out of 5 stars From the perspective of a pragmatist: SO ENLIGHTENING!
Reviewed in the United States on May 17, 2018
Verified Purchase
Having read it once and going back for a more thorough study of its concepts, I want to enthusiastically propose that you read it also. It is called "Crossing the Chasm" by Geoffrey Moore.

The world of startups has always been fascinating yet elusive since I claim Houston as my home. "Crossing the Chasm" explains the psychology that derives from people's personalities and dictates how they analyze and evaluate new products in the Technology Adoption Life Cycle. If you've ever had an 'awesome' idea for a product or service and failed in its implementation (as I have several times), this book is like the advisor/counselor you wish you had when things were going off track. For sales and marketing, the book emphasizes concepts like making a product easy to buy (as opposed to easy to sell). I truly think any entrepreneur-at-heart will benefit from new perspectives!

This is the first book review/recommendation I've ever written up but when one feels enlightened, one would be remiss to not share it.
10 people found this helpful
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Fred Cheyunski
5.0 out of 5 stars Chasm Crossing for Disruptive Innovations Updated
Reviewed in the United States on March 30, 2017
Verified Purchase
This book provides a lucid, updated account about what is involved in successfully introducing and getting mainstream acceptance of disruptive innovations in high tech related businesses that can also be applied more broadly as well (e.g. in other industries, non-profits).

I first became aware of Moore’s book “Living on the Fault Line” (see my review of this and “Escape Velocity”) when at CSC Consulting where I also started to hear about his concepts such as the “Technology Adoption Life Cycle.” Given increased recent interest in such topics, it was heartening to discover that Moore had issued a new edition of his initial book which drew me to examine this version. and the book for the first time.

The book consists of two parts. Part I is about “Discovering the Chasm” the need to gain support for a disruptive innovation vs. just expecting The Field of Dreams (if you build it they will come) can be realized. Part II is about Crossing the Chasm using an analogy to the WWII D-Day invasion where the group has to: target the point of attack, assemble the invasion force, define the battle, and launch the invasion. A conclusion discusses the financial, organizational and R&D aspects of approaching and leaving the chasm behind. He treats how different stakeholders are involved and mobilized (see my review of 
Stakeholder Theory: The State of the Art ). Helpful appendices summarize the high-tech market development model (which is business to business and the subject of Moore’s second book “Inside the Tornado”) and a four gears model for engaging consumers in adopting digital innovations (business to consumer).

At the time of this writing, I was doing some work with a non-profit organization advocating treatment and research advances related to mental health issues. I was struck by the notion that Moore’s model could apply in such non-profit sector situations as well (see my review of Daniel Siegel’s 
Mindsight: The New Science of Personal Transformation  based on recent neuroscience). It also appeared to me that these ideas could relate to career entrepreneurship (see my review of the book “Value Proposition Design” by A. Osterwalder et al and another of their books, “Business Model You”).

Because of my background and interests at the time, my favorite parts had to do with the parts on basic definitions of the technology adoption life cycle and marketing elements such as the diagrams showing “the simplified whole product model” (page 137) and “the competitive positioning compass” (page 167, 189). I was impressed that the revised edition had pertinent references to then current developments such as the evolution of SaaS (Software as a Service) with groups such as when the founders of PeopleSoft overtaken by SAP and Oracle initiated Work Day and contributed to the rise of Cloud Computing. Other cases sited that were particularly relevant to me included the one on Documentum (use in Pharma Regulatory & Safety matters), early targeting of the Mac computer at Corporate Advertising/Art Departments and the graphic appeal of these machines. Moore’s proposed definition of chasm crossing transition roles such as target market segment manager and whole product manager as well as the compensation/reward considerations between them and pioneering salespeople and technologists also stood out for me.

So, for an update on chasm crossing for disruptive innovations (and its broader application), take a look at Moore’s most recent edition of his excellent first book.
21 people found this helpful
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Reg Nordman
5.0 out of 5 stars Deep insights yet easy to read and digest. A success blueprint
Reviewed in the United States on March 26, 2019
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We read the first edition (1991) when it came out and found it bang on and helpful.  It was time to reread it and the 3rd Edition reflects the work  Moore has done  ( and written about) with high tech companies in the last 25 years.  I was particularly interested in the subtle insights he gives wrto sales and marketing  jobs and personnel while moving along his time line. This reflects what we have learned about the types of people you need during the transition from Innovators/Visionaries ( Chasm)  through to mid majority ( The Tornado).  It is very useful for HR as well.  If you have not read it - and are in any way in a high tech company - do so immediately. If its been awhile since you read it - its well worth the reread. It remains a concise book to company success and although an easy read , it is full of deep insights. 
2 people found this helpful
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Regis
4.0 out of 5 stars Excellent
Reviewed in the United States on January 7, 2020
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This is an excellent book for B2B companies to "cross the chasm" that sets apart early adopters of a new, innovative product from the mainstream market. It brings original and insightful ideas that have been tested (and being the 3rd edition of the book, it even includes examples of companies that deployed the ideas of the 1st edition). The broken bell curve of Enthusiasts, Visionaries, Pragmatists and Conservatives, the Compass of Competitive Positioning and the Whole Product model by Theodore Levitt are just the main highlights that make this book mandatory for anyone learning about startups and marketing in general. Very relevant, interesting and even entertaining.
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Ed Barton
TOP 1000 REVIEWERVINE VOICE
4.0 out of 5 stars Jumping Across The Chasm
Reviewed in the United States on September 11, 2021
Verified Purchase
The book is a dense read, but a critical one. A lot of companies go over the cliff instead of crossing the chasm because they fail to mainstream their products. This challenge is addressed here with a targeted market approach that the author compares to D-Day. The book gets tactical - and sometimes difficult to read - but will give you a blueprint for action as you develop your products and markets.
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ProsperoDGC
5.0 out of 5 stars Insightful analysis and diagnosis of why high tech marketing efforts can succeed
Reviewed in the United States on December 19, 2020
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Moore elegantly dissects the challenges facing high tech marketing efforts, and demonstrates a method by which to overcome them in a coherent fashion. The book leads to many other questions, which Moore briefly tries to address but ultimately can only superficially describe. But that is a minor criticism. This is an excellent book for anyone seeking to address the morass of opinion and emotion that goes along with any product marketing effort.
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MANT C HAWKINS
5.0 out of 5 stars Mandatory Concepts for Entrepreneurs
Reviewed in the United States on July 30, 2017
Verified Purchase
Foundational book for anyone thinking about, starting, joining, or succeeding in a start up. The lexicon of innovators & early adopters, who they are and that there are cracks (chasms) in-between is essential to sanity, survival, and success. The clear break down of how these people think and experience "new" and how each group fits into your journey to the "mainstream" of sales and revenue make this book entrepreneur language 101.

Where the dastardly largest chasm is and what a company has to do to market and sell differently may be the most important lesson of the book. Innovators, pragmatists, and conservatives must be well-understood market niches for your team so they can understand how the life cycle of the company is changing and why. The authors do a fine job of making it clear.
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Tony & Joanie Hansen
5.0 out of 5 stars One of the Most Important Marketing Books in the last 30 years
Reviewed in the United States on December 6, 2018
Verified Purchase
I don't really need to say much about this book, others, far more qualified than I am have made all the comments you need to consider, but let me just say, if anything, its understated, the the worth of this book for 21st century entrepreneurs. This should be on every business buildre's bookshelf, i just wish there was a hardcover edition, that is all it is lacking.
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Ted H
3.0 out of 5 stars Pretty good advice
Reviewed in the United States on March 6, 2021
Verified Purchase
This book provides excellent advice on growing your start-up business, overcoming the obstacles that will eventually face the business. It is a little redundant, however, repeating the same information throughout the book.
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