Top critical review
DO NOT PURCHASE THIS ITEM!!! RCA DOES NOT SUPPORT IT!
Reviewed in the United States on September 9, 2018
4 months after purchasing, the refrigerator portion wouldn't cool. When you call RCA support, you get the call center and are unable to speak to anyone from the company. After 3 weeks, I received an email detailing everything I needed to submit, which I did...(this includes photos of the front and back of the unit, pictures of the model number and receipts, etc)
I was told I would be emailed by the company within the next several days. I called every three days for the next several weeks, and no one responded. Finally I got another email with my case # on it asking for the same information, except the form they sent said they needed photos of the front and back of the television. So not only am I starting from square 1, and they have the photos and description of what is wrong with the refrigerator, I will now have to start calling and start over since they now think it is a broken TV. I have probably called 15 times over the past 2 months and still am not able to speak to a repair person or person from the company. I WILL NEVER PURCHASE FROM RCA AGAIN AND AM CONCERNED ABOUT PURCHASING ANY ELECTRICAL PRODUCTS FROM AMAZON. IN THE FUTURE, I WILL PURCHASE FROM A STORE WHERE I CAN SPEAK TO THE REPAIR DEPARTMENT. (This is the first 1 star review I have ever written, and really would like to give them 0 stars)
By the way, I also purchased assurance insurance for 2 years on this item, but because it malfunctioned within the first year, they said I had to deal with RCA.