To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzes reviews to verify trustworthiness.
Product itself hold great value. However the services from Zuri are terrible. There tracking and customer reach out needs improvement. It took them almost 3 months to deliver product to my house. During this time I have almost 45 email exchange about the status inquiries. I like product but rate customer service to one star. Hope the will take some consideration on accountability in there service.