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Reviewed in the United States on October 20, 2019
The product, a $110. Thin Pen recording device was impressive in it's clarity but when the flimsy recording pocket clip broke, SpyGuy failed the good vendor test.
Two weeks after usless phone denials that they had received the return, I produced my USPS insurance receipt which showed it had been signed for two days after shipping.
No malice was involved, just a smug self assurance in their denial.
Save your receipts when dealing with Mom and Pop purveyors of this sort.