Top positive review
Convenient & effective
Reviewed in the United States on December 23, 2017
I bought this as an upgrade to the square magstripe reader I had been using for a while. I was already familiar with the square app and functions, I just needed to integrate the new chip reader into my routine. I also purchased the charging dock based on reviews I read stating that the device turns off very often as a battery saving feature. The dock also seemed like it would improve overall ease of use.
This chip reader links to either of my square app devices (one is iOS, one is Android) via Bluetooth with no problem. When I have the reader in its dock & plugged in I never have trouble with it sleeping at inopportune times as other reviewers mentioned. It has increased my customer satisfaction with sales process since I now can read chip cards and offer Droid/Apple pay. It is also easier for me to use than the little magstripe reader.
If I am at a venue where I have no power access, I still use the dock/charging station because it positions the reader for easy use. I do not put the locking piece on the top of the dock, because I do have to take the reader out & wake it up if it goes too long between uses. The on/off button on the reader is on the bottom; it is covered and unreachable when it is in the dock. That is a bit inconvenient, but if it prolong the battery life I am ok with it. Leaving the locking end off makes the reader easy to remove when necessary.
Overall, I am very pleased with my purchase. I think the combination of these 2 devices has increased sales for my business.