Top critical review
When I mentioned that it seemed like she was trying to deflect my question
Reviewed in the United States on December 11, 2017
This product shouldn’t be sold as it contains lead. And given the manufacturer’s response (or lack thereof) to my inquiry, I question why BDK Auto is even allowed to sell products on Amazon.
When I received the steering wheel cover, the design/look exceeded my expectations and I was looking forward to putting it on my steering wheel…until I saw the following notice. “Warning: This product contains chemicals, including lead, know (sic) to the State of California to cause cancer and birth defects or other reproductive harm. Wash hands after handling.”
A steering wheel cover that contains lead? Wash hands after handling? Who in their right mind would make such a product? The warning doesn’t say it MAY contain lead. It states that it DOES contain lead. I called Amazon to see if I could get more specific information related to why the CA required notice was applied to this product. Amazon didn’t have any information but gave me the phone number for the manufacturer, BDK Auto.
I called BDK asking to speak with someone who could answer some specific questions about this product. I was transferred to a gentleman who listened to my question, paused, told me he’d have to research for a minute, then hung up. Giving him the benefit of the doubt that the hang up wasn’t intentional, I called back. This time, no one answered the phone at all. I waited a few minutes and tried again. On the third call, the woman who answered said there was no one there for me to talk to. When I persisted in my request to speak with someone, she asked if my question had to do with the CA warning notice (which led me to believe I’m not the only person who’s called with respect to this notice). The subsequent conversation was strained, as she was intent on not transferring me to anyone. At one point she stated that she doesn’t normally answer the phone and didn’t even have to answer my call. Another very defensive reply was telling me that BDK simply sells the product and I would have to call China. Regardless, she continued to state that nobody was there for me to talk to (even though I had been transferred the first time I called). I should have given up at that point but I persisted. She eventually offered to give me an email address of someone she said could answer my questions but continued to state there was nobody there I could talk to and there was no other number I could call. When I mentioned that it seemed like she was trying to deflect my question, she claimed I was refusing the service she was providing to me (an email address).
So…I’m left with the following questions: Why would anyone design a steering wheel cover that contains lead? How could Motor Trend license its name to such a product? How could Amazon sell a product like this that contains lead? How could Amazon allow a company like BDK to sell any products on Amazon?
Given my experience, Amazon graciously refunded the purchase price and I will NOT be using this cover. Buy at your own risk.