Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
I got a vacuum with 3 year protection. And then, after two and a half years, it started to fail (wouldn't charge). They sent me a prepaid label, tried to repair it an after 10 days, the sent me an Amazon gift card which I used to replace it.
It's really hard to rate insurance coverage until you need it. Fortunately I don't need it yet with my recent purchase. However, I bought Asurion extended covered for another appliance I purchased years ago. So glad I did. Was the only time I needed extended coverage insurance. They were very easy to work with. I got my coverage and was able to replace item that quit working. I was very happy.