Top critical review
Great customer service UPDATE
Reviewed in the United States on November 23, 2018
The first player I received was defective, it would skip and speaker would make a popping sound and screen would fade and flicker. I emailed dbpower about my issues and right away they were helping me with my problems.
They placed a reorder for the player and the second one was perfect. Amazing customer service. I bought this for my son and he loves it for car rides. Works great. Sound works great.
My first review was posted because when I contacted DBPower they said they would send me a free gift if I gave them a 5 star review on a defective item.
The replacement worked for a few days but soon quit playing dvds (brand new out of the box dvd’s). It would get stuck on the loading screen and eventually just go to a screen saver.
I contacted DBPower, it took about an hour for them to respond and told them about my issues and they refunded my money.
They have good customer service but I could not recommend this DVD player. It makes me wonder how many reviews are 5 stars just because someone was bribed.