Top critical review
Does NOT work on high pile or plush carpet!
Reviewed in the United States on March 20, 2018
This vacuum does NOT work on high pile or plush carpet. The main level of my house is hard floors with a few thin rugs. It worked great on those surfaces, but when I headed upstairs, it failed miserably. We have plush carpet on the second floor of our house and when I tried to vacuum it, the brushbar would not stay engaged. It would run for a few seconds and then stop. Without the brushbar spinning, the vacuum was nearly impossible to push. I contacted Dyson to see if there was a setting or feature I was missing. Dyson admitted that because the vacuum creates a seal between the brushbar and the floor, it works poorly on plush and high pile carpet. They recommended I buy an additional attachment for the hose and vacuum any plush carpets with that. If I only had a few areas of plush carpet, that would have been fine, but the attachment is only 6" wide and half of my house is carpeted. I returned this vacuum. Dyson and Amazon should include a disclaimer in the product description that tells people that it will not work on these surfaces.