Amazon calculates a product’s star ratings based on a machine learned model instead of a raw data average. The model takes into account factors including the age of a rating, whether the ratings are from verified purchasers, and factors that establish reviewer trustworthiness.
I'll join the chorus here -- I think this is a humorous yet pithy, well-written guide to useful professional *and* personal behaviors that extends well beyond the simple (??) practice of law. It's true there isn't anything particularly new here -- beyond the candid hubris brought by Kempston -- yet, it appears to me that there is a declining awareness of these practices -- if the broader media can be used as a behavior-barometer. It's particularly useful to those who are younger and just starting their professional education and/or career where eagerness in chasing monetary rewards and/or the inclination to believe their own professional demeanor is beyond honing can short-circuit a career before it gets started. Still, it is not an unworthy review for those more seasoned professionals, either.
In short, I recommend it. As a personal aside, I would like to see more of Kempston's authorship and hope he will consider both more of these professional insight/wisdom works but also consider moving beyond them into broader literature that can showcase his writing talents.
Great book, highly recommend it. It's honest, and I read the book in a day. He speaks humbly, and the concepts of the book can really expand to other industries, but are so key in law, and his experience in it (as a Superlawyer, no less). His illustrations are meaningful, and spot on. In one, I laughed out loud and read it to my husband, but the point of the illustration was perfect. When he mentioned getting back to someone within 24 hours, I can tell you from experience, his firm does exactly that (and has very high reviews, and people that don't even know what area they're in speak highly of them). It's really something to be admired and something to aspire to.
Also, something that resonated is BE KIND. I think that can't be overstated. Often, people will do anything to get ahead but being kind always wins - people notice that, and made me admire the book more. As he referred clients because of a kindness of a partner, I do so as well - Sheila Kelly of White Bear Lake granted me an internship, and I refer clients to her not only because of that, but she's a great estate planning attorney.
Another gem is to "Be truthful and encourage your clients to do so." Often, people think to win at all costs, but that's not law. It is required by the code of conduct, and though it's hard, it's necessary. Hollywood doesn't do the legal field justice (no pun intended).
The book includes mistakes he made, and how he learned from them and moved forward. That's an extremely important skill to have and to expand on. It's humbling, and makes one admire people that are that honest about their journeys.
Admitting to mistakes is another very honest gem in the book. It can only get you farther, and the wisdom that he has in this chapter alone is worth the book. It makes people respect you all the more, especially to fix it after admitting to it.
Not only is the legal field demanding, but he also recommends "sharpening the saw" by giving back, and restoring. It's very important to take care of you before you can really give others your all, and that shows a lot of wisdom as well.
So now that I wrote a book, buy this one :) You won't regret it.
As a law professor who teaches professional responsibility and litigation practice, I regularly receive letters and messages from people who have written a book and who urge me to read it and even to assign it in my classes. It is rare that my review of the book proves worthwhile. This was one of those rare cases. I enjoyed reading the book very much. So much of the book resonated with the higher ideals of law practice that I try to instill into students here at the University of St. Thomas. David Kempston's book is a guide to effective practice while maintaining the higher calling of lawyers. Yes, one can be a good lawyer and a good person. This book illustrates that essential point. Indeed, I was so impressed with it that I am citing to it in my forthcoming West Academic hornbook on professional responsibility (citing to David Kempston's pointed reminder that the attorney-client relationship is about the client -- not the lawyer). I've also purchased another copy of the book and passed it on to student organizations here at the University of St. Thomas, encouraging them to bring the author in to talk with them about law practice.
No fluff or fancy "secret" plans for business success, this is a real lawyer's guide to what it takes to practice law and succeed. Straight to the point and born of experience in the trenches of litigation and negotiation, case by case and decade by decade, Kempston talks simply and clearly about what it takes to get it done. These are not just good ideas or aspirations, but what really works based on years of successful legal practice. And unlike some how-to books that make it seem like you can just become perfect like the author if you simply apply these easy steps, Kempston is blunt, honest, and candid about imperfections and weaknesses. Just like all people, you can have these imperfections and still become a great lawyer.
There are no shortcuts to doing good work, but there are a lot of wrong turns and detours you can take that make your hours longer and your stress heavier. Kempston is excellent at pointing out these mistakes and bad practices, and at showing us how to work smarter. His ability to take an important principle and capture it in a single vivid phrase makes this book memorable and helps the advice stick. Many lawyers make the mistake of working harder on the wrong stuff, while skipping the parts that are necessary for winning the case in the end. This is where the advice of a veteran litigator who has excelled in his practice for years is priceless, either teaching us how to get out of our own way and make the client's story compelling and persuasive ('the best lawyers leave the smallest footprints") or reminding us where we have to slow down and do it right the first time ("when approaching the client relationship, it's useful to remember we cannot be efficient with people. People take time.").
Lawyers often lose their cases or miss golden opportunities for their clients because they didn't actually take the time to get to know the client and understand his or her story. It's the unique details of a particular client's situation that often make the difference in negotiation or trial. Kempston reminds us simply and practically that the client is the center of the case, and if you want to practice law well, you must take time with the client and pay attention. This book will help you do that strategically and efficiently, and keep you on track to cross the finish line.
This Book, “That’s why they call it Practicing Law” by David Kempston gave you an inside view of this attorney’s thoughts and mindset. Which is the reason why I purchased the book. I am a RN. After 40 years I decided to pursue a different branch in my career as a legal nurse consultant, and I wanted to understand how attorney’s think.
In the recent course I had taken they always said to keep it simple. In this book the author refers to the acronym, KISS. Meaning; “Keep it Simple Stupid”. He donated a chapter to it. When I read this, I laughed. This wasn’t the first time I have heard this phrase. In another section he referenced how attorneys speak in code. He called it “legalese”. This also made me laugh because us nurses do the same with the medical lingo we use. The best was when the author gave his advice regarding arguing in court. He advised; “Lawyers do well to keep in mind to … Stand up, Speak Out, Sit down, and Shut up “. That’s great advice that can be applied to any profession and to any situation in life.
The book was very entertaining and easy to read. It was humorous and contained some good insight and advice which can be applied to any profession. It made me laugh and smile, and I would suggest any new attorney, and even the more experienced ones to read this book. You may find it very useful. I have. It's a great little book.
Break out your highlighter folks, cause there are some gems in this one. Like Strunk and White's classic "The Elements of Style," this straightforward read will make you "do ordinary...better." Read it all in one go, or put it on your desk and savor one chapter at a time. Either way, it's a highly enjoyable and extremely quotable book that will make anyone better at their job if they read it. I'm not a lawyer, but I do have a job with clients, and in that regard it's extremely helpful. I love that the author talks about business, clients, strategies, and all that...without ever using any jargon. It's simply honest advice, sometimes served with a side chuckle. I work with a ton of marketing people, and I would make them read this book 10 times in a row if I could (it would make my life easier!). Doing things "simply" or doing ordinary things really well, is often something most people don't do. I dare you to read this and put some of it's axioms into place. You will be better for it, no matter your profession.
I'm not a lawyer - I'm an educator - yet, I had a lot of takeaways from this book because the points the author makes are transferable to anyone who interacts with clients, customers, students, patients, or whoever. By page 2, I already had notes I wanted to share with my team at school about how we can better serve and communicate with students and (especially) their parents. I like David's writing style, which is fluid and clear. I'm cataloguing some of the quotes he used and will reference them in my meetings. I highly recommend this little book. There are great points that will help anyone who interacts with clients, however the word is defined.
David Kempston's book should be a must-read - not just for law school students, but for any lawyer seeking to enhance his or her client service skills. What makes this book particularly helpful are all of the pragmatic, real-world examples and mini-case studies David uses throughout the book. Even though David's examples are taken directly from his plaintiff's work comp practice, his advice directly applies to all practice areas; corporate and litigation, plaintiff's and defense. I have been a marketing consultant for lawyers for over 25 years and couldn't put the book down. Albeit, it's a very easy read clocking in at 83 pages. It's that quick read lawyers should go through not just once, but many times. David cites myriad sources including J. R. R. Tolkien, Steven Covey, Herman Melville, and even the Bible. I highly recommend this book to any lawyer committed to using client service to differentiate themselves in the marketplace!
I am not an attorney, but this book is delightfully inspiring in ways that apply to life and work outside the courtroom. The author’s extensive professional experience is evident throughout every chapter with notes and quotes on how to essentially make yourself and your customers happier and more satisfied.
Most of us are interacting with customers on a daily basis at our jobs, and if not, we’re probably googling how to develop some new, healthy life habits. Regardless of motivation, whether you are looking to enhance your daily regimen, manage clients more effectively, be more efficient with your time or be a more competent co-worker, you will find something in these pages that will stick with you long after the 1-2 hours it will take you to read this book.
At the end of the day, people will buy a product or service from the person who they feel cared about them the most. I work at a large medical device company and in our industry, our products and our competitor’s products are very similar. So what keeps our customers coming back every day and not running away to the cheapest price per unit? The answer is superior customer service. Master customer service and you will find success in business and in life.
Practicing law is a business, and this book captures the essence of running a successful, client-focused law practice. It is practical, easy to read, and overall a great resource for new and seasoned lawyers looking to grow or maintain a law practice. Consistently providing great customer service to clients will always be a challenge, but this book provides great tips and insights for improving the level of service one provides to his or her clients. I plan to reread it often and encourage other young and seasoned lawyers to do the same.