To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzes reviews to verify trustworthiness.
I already have several of these turned into our suggestion box... our crew likes them because they get to provide a suggestion and the "why" of their reasoning. There is no guessing for our management team on why our crews think they have a good idea! The cards are a nice weighty cardstock that works well with ballpoint pen.