Top positive review
Great pitcher. Excellent customer service!
Reviewed in the United States on August 3, 2018
**UPDATE 8/19/18**: So JCP Kitchen saw my review about the uneven bottom and THEY reached out to me. They apologized and explained that the item is hand blown and that sometimes these things happen. Understandable. They said they wanted to make it right and sent me another pitcher. I received the new pitcher and it’s perfect. No uneven bottom! What a great company! They took the time to reach out to me and make it right. That’s a rarity in this day and age. So I’m updating my stars from 3 to 5 because it really is a great pitcher and the customer service was awesome. I will definitely be buying other products from them knowing that I’m dealing with a reputable company with excellent customer service.
**Original Review**: Bought this pitcher to make ice tea after looking at what I spend daily for it at certain coffee places. You know what I’m talking about! Pitcher arrived in one piece which is nice whenever ordering anything glass. I noticed what a lot of others have said about the thinness of the glass. Remind myself that it’s borosilicate and should still be strong. I have granite countertops so I remind myself to be careful when setting it down. I set it down and notice it’s a little wobbly. What the heck! I turn it over and there seems to be a bubble like imperfection in the bottom. Like the whole bottom wasn’t flattened fully. I can take my finger and barely pull back on the handle and it will rock backwards about 20 degrees before hitting the edge of the pitcher and then stop. It makes me nervous, wobbly glass pitcher, granite counter top, hot liquids!!! I start having the internal ‘should I send this back?’ conversation but I really hate sending stuff back, especially at this price point. So I decide to do a test run. I put the pitcher in the sink because I’m going to pour hot water in it to brew my tea and if it shatters well it’s contained at least. Pour in the hot water from the kettle and it holds, phew. I let it brew and then fill it the rest of the way with cold water. Let’s see if it’s still wobbly with the weight of the water in it? Yep, still a little wobbly but not as bad. So I decide to keep it because like I said, I hate returning things. I’ve had it for 3 weeks now and it hasn’t busted. However I dare not pour the water in it when it’s on the counter because of the wobble. I just can’t trust it. I have to be super conscious whenever I’m handling it. We’ll see how long I can keep it alive.
PROS: Borosilicate glass, can pour hot liquids into it. It’s NOT plastic. The lid is snug and has a “screen” to catch tea leaves for when the odd teabag bursts. It looks very, very nice.**Updated** Excellent customer service!
CONS: Imperfection in the base that makes it a bit wobbly. Wish the glass was a bit thicker.
Would I buy another one, MAYBE, if I was certain that the base was flat. I really want to give this 5 stars because it does have a lot going for it but I’m going with 3 stars. **Updated** Giving it 5 stars since they sent me a new one without an imperfection and they reached out to me. It really is a great little pitcher.