Top positive review
Can be painful, but there's a remedy for that...
Reviewed in the United States on November 2, 2018
Tried the demo at a local store. Loved it. Bought it, arrived in a timely manner. Shiatsu balls are a little rough, but if you adjust your position, put a blanket between you and the cushion, it's not so bad. Reminds me of a deep tissue massage, painful but relieving. I prefer more pressure on my back for a massage anyways, so this was right up my alley. Love the heat setting, helps warm up the muscles as they are getting worked. All I have to complain about is the discomfort at times, like others have reported. However, adjust your position on the cushion, place something with a little padding over it, and honestly it does the job.