Top critical review
Reviewed in the United States on May 30, 2020
I ordered our first bench, it arrived, easy assembly but one of the "boards" on the back of the bench broke. The bench is still usable but not very attractive with a splintered "board", taped up to prevent injury to anyone leaning back on the bench.
My neighbor ordered the same bench, asked me to assemble it, which we did. No issues with her bench, so far.
After lengthy e-mail correspondence with the seller, they told me they could not send me a replacement board, they would send a replacement bench. Hummmm, I thought, well OK.
The replacement bench arrived yesterday. And, guess what? A broken board (interestingly, the same board that was broken on the first bench, the bottom board on the back unit).
I give up. I'll get a 1x2, trim it, paint it to match and replace the boards that are broken on the original benches.
I've notified the seller that their QC at the factory is needs improvement, or their packaging to protect the product in shipment needs to be stepped up, or their source of material for the "boards" is not meeting spec.