Top positive review
If you want to provide excellent customer service to your customers and increase profits at ...
Reviewed in the United States on August 2, 2017
If you want to provide excellent customer service to your customers and increase profits at the same time then this quick read is for you. There are not many books out there that deal with the specifics of the in home customer experience that HVAC, plumbers and electricians have to face. To sum it up, don't just look for more customers for your services but provide for more services for your customers. Roger lays out a game plan for success that anyone that wants better results can achieve. Or even if you have techs that buy into only one or two concepts you should see impactful results.