Amazon.com: Customer reviews: WD 16TB My Cloud Home Duo Personal Cloud Storage - WDBMUT0160JWT-NESN
Skip to main content
.us
Hello Select your address
All
EN
Hello, sign in
Account & Lists
Returns & Orders
Cart
All
Disability Customer Support Clinic Best Sellers Customer Service Amazon Basics New Releases Prime Music Today's Deals Books Registry Fashion Amazon Home Pharmacy Gift Cards One Medical Toys & Games Sell Coupons Luxury Stores Automotive Find a Gift Beauty & Personal Care Computers Home Improvement Health & Household Products Video Games Pet Supplies Smart Home Audible
Shop Father's Day gifts

  • WD 16TB My Cloud Home Duo Personal Cloud Storage - WDBMUT0160JWT-NESN
  • ›
  • Customer reviews

Customer reviews

3.9 out of 5 stars
3.9 out of 5
3,372 global ratings
5 star
57%
4 star
13%
3 star
7%
2 star
4%
1 star
18%
WD 16TB My Cloud Home Duo Personal Cloud Storage - WDBMUT0160JWT-NESN

WD 16TB My Cloud Home Duo Personal Cloud Storage - WDBMUT0160JWT-NESN

byWestern Digital
Capacity: 16TBStyle: Duo DriveChange
Write a review
How customer reviews and ratings work

Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.

To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.

Learn more how customers reviews work on Amazon
See All Buying Options

Top positive review

All positive reviews›
Unhappy Consumer
4.0 out of 5 starsThe good and the bad
Reviewed in the United States 🇺🇸 on November 24, 2022
After using this for a month, here are my thoughts.
The set up is super easy. The network found the device and set it up and ready to use in no time. Adding users was easy and setting them up is easy. Moving photos and backing them up is also easy. Backing up from other cloud services (google) was simple too.

The USB in the back of the device is used to backup any USB device you plug into it.

The software on mobile device is much better than the desktop (which there really is none). The desktop is really a web portal with even more limited options. Example, on the windows 11 desktop (web portal) I cannot find where to remove a share. On Android I was able to remove a share. The mobile app for Android and iOS is below good but above terrible. It is difficult to organize your photos. Say you have duplicate photos, one from your mobile device and one from Google because you sync both and want to delete the Google version, it is not that easy especially if it is an older photo, like back in 2017. This is because you can go to photos and see 2 exact pictures or video and to find the Google version you need to open each photo and go to info. You can then delete the Google version. If you have several hundred this will take a while. You can go to Google folder but to get to 2017 from 2022 and you can have 1000s of photos, it will take a long time to scroll as there is not date selection at the folder level.

The search is virtually useless especially if your used to Google photo search.

In summary, it does the back up but hard to organize. Just think of a box of photos and as you take a pic it get thrown into a box. When you want to find a photo you can dig thru the box and know that the photos was thrown in there on top of each other so the further down the box you go the older the photo.

Side note, I got the 8tb dual version 16tb but used in raid1 (mirror) mode. Wondering if I can get the smaller dual version and buy 2 10tb wd nas drive. Would have been a lot cheaper and more storage.
Read more
17 people found this helpful

Top critical review

All critical reviews›
The Rogers'
3.0 out of 5 starsTreacherous Reliability - WATCH OUT!
Reviewed in the United States 🇺🇸 on March 3, 2022
Pre script -- If all you want this thing for is to store and access files, it's fine. Skip this review. But, if you want to TRY to use it as a media server, I think you better read this. I think it's a fair review, but it's detailed to explain (most of) what I've encountered. It isn't pretty. But, I think you might want to pay out for something better. Here's why. . .

March 3, 2022
Let me start by saying first that, in principle, I really like this device. It's beautifully designed and relatively easy to setup and use. And if the WD world was perfect, then this would be a five-star review without question. However, as you might have noted with the title of this review, the whole point of having a home NAS is so that you can have a trusted, reliable backup and access of your files. That's where this thing begins to break down in my opinion. I am at present in Spain, visiting my son for a month. Into the second week, the access to my MyCloud Home failed. I could provide you with excruciating specific details, but I'll spare you. Instead of a deep dive, we'll just do a short dip. Deal?

The built-in software requires you to create an account on the WD network. Anything that you access from your NAS goes from the device, out to the Internet, through your account via their database and network, and back from them to you over whatever device you are using to access your files--be it your computer, phone, etc. Since owning this NAS from January, 2021, I have suffered from two significant failures due to this system and method of access.

First, if you are creating hyperlinks to share access to a file (pretty much like you would for Dropbox for example), you have to click on the file in the WD interface and copy a 'share link' that they generate to your clipboard. Then, you can paste that hyperlink into an email for example. Or, as I use it, on a digital online bulletin board to which I give family and friends access. But, Western Digital's link generating system was down for many hours once and it took me forever to troubleshoot that the problem was with their servers and not really with my NAS hardware. This chat support rep I was working with didn't even know what was going on and their automated server monitoring system that you can see online didn't flag the problem, but should have. Finally, the chat person had me hold for a long time, came back, and told me that it was, indeed, their servers that were failing to generate the links. This happened several months ago, never to be repeated. But, it underscores the inherent problem with relying on the WD network for utilitarian functions that should just be between you and your device, if you get what I mean. So, there's that.

Anyway, back to the matter in Spain. I did some research on Google and found out that this is a common enough problem that folks have posted it on forums. You can't access your own NAS files through their network. You can't log onto your own device. And, then when you give the secret code that's on the bottom of the box (It's a 9-digit Alpha code that the WD login dialogue asks you for to find your NAS, like "QXF-5RR-GBS"), the login system comes back and tells you that you need to 'ask the owner to send an invitation to your email.' That's bonkers because I'M the owner!

They tell you that the box can drop the first registered account in favor of one of the other accounts. (That's a bug they never warned me about prior to purchasing the device. Now YOU are warned!) The big problem in my case is that I was the ONLY account that was created without any secondary accounts associated with the NAS for it to fall back onto; and now they've acted like I'm simply S.O.L. with all my data. So, as soon as I get home, I'm going to try and figure out how to access the data like you would on just a hard drive and offload it to another drive. I'm hoping that works. But, treachery is defined as "betrayal of trust; deceptive action or nature." Pretty much describes this MyCloud Home NAS situation. My advice is that if you DO decide to purchase one of these (which I totally understand if you do), MAKE SURE that you create one or more secondary accounts so that if it drops the owner account, it will default down to one of the others and you can still access your stuff. That's going to be my plan moving forward if I can actually recover from this.

So, that's about the size of it. But my greatest disappointment is with the WD support. Their availability and follow up are pretty good. I mean, they stayed with me on chat for a long time while I obtained the S/N and other numbers remotely from back home over the phone with my wife in Florida, and they waited patiently while rebooting, etc. But in the end, they really offered no hope as the technical issue seemed to finally fall outside the gamut of their mindless support script. I was expecting a follow up contact email with the solution once I provided the debug files, but it's been weeks now and my email is dead silent. So, there it is folks.

Once I return home and get my hands on this box, I'll follow up this review with an update. (Maybe it's not as bad as I think it is.) But right now, I'm watching Catalonian TV and unable to access any of my own entertainment from home--right when I need it most. Disappointed!! Well, at least I have Amazon Prime Video, right?

UPDATE (As promised):
March 27, 2022
Ok. Here's the lowdown. . . Once home, I kept trying to log onto the device through my WD account. Nope. It was exactly as it was from Spain. So, I got on YouTube and watched every relevant video until I understood what was under the hood. The problem with those videos is that there are four clips they warn you about that's holding the two halves together (once you remove the four screws under the two rubber feet), but they don't show you EXACTLY where to find them. There are four white guide studs that LOOK like they could be the clips, but they are only guides. None of the videos were explicit about the locations of the clips or what they looked like and how to depress them, and I ended up breaking them all. Once the first one snapped, it doesn't matter because now the warrantee is voided. (That's all the clips are for anyway. If you want the warrantee to be in force, just don't do what I did--I mean, take it apart.)

I followed the other videos on tearing down the device. It's not hard, but a tad bit tedious. Figure on just taking your time. After finally extracting the 4TB WD Red hard drive, I placed it into the Sabrent USB 3.0 SATA Hard Drive Flat Docking Station that I got from Amazon and plugged it into my Windows 10 machine. But, you aren't home yet. You have to download a ten-day trial software (Linux File System for Windows by Paragon) that allows you to read files from a hard drive that's formatted in Linux, which is what this My Cloud device reads and writes in. You must be very careful not to write to the hard drive; only read the files! They are a pain to find and there are no file extensions. They encode the names with scrambled letters and numbers and decode them within the device. You can go by the file sizes to determine which are videos, but picture files are another matter. I renamed each file with the .mp4 extension on my target drive and then watched the beginning of each one to figure out what movie it was. Then I renamed the file to that movie. There's no other way that I could find on the Internets as to how to determine your movie files.

Once retrieved, you can put your My Cloud Home back together. Fire it up. Factory reset it. And now, create a new login to it with your WD profile. I back loaded all the movie files onto the device as if it was a brand new one (which it kind of is). Now, it's possible to catalog all your movies again (as if this wasn't enough of a pain already). The way I did it before was to generate a hyperlink for each movie file and then add that to an online bulletin board, listing genres and 'cards' under the genre columns that pertain to the type of film it is, then listing each and every movie and setting the text for the movie title with each respective hyperlink. Then. . . I discovered what PLEX is and that changed my life.

The problem with using PLEX with the WD My Cloud Home is that it can't organize your movies nicely. All you get is one library. ONE. It's not the fault of PLEX. It's the WD My Cloud Home app. It sucks. Be that as it may, at present, I'm back up and running after all that. And, I have a fall-back profile registered on the device just in case it somehow loses my login again! (Lesson Learned). But, I'm also backing everything up onto an external 5TB Seagate I got from the big box store.

In the future, I plan on making my own NAS. I'm actually thinking that I could use the My Cloud as a "slave" NAS to the new "master" NAS that I am planning to make. You can use an old computer and load it with free software called TruNAS. Follow the YouTubes on this. But, I'm done with EVER buying a WD NAS again. Too much work for too little benefit. You can't even access your files from it within your OWN HOME NETWORK, without the Internet. It's just lame.
Read more
102 people found this helpful

Sign in to filter reviews
Filtered by
1 starClear filter
644 total ratings, 522 with reviews

There was a problem filtering reviews right now. Please try again later.

From the United States

Sean Vollk
1.0 out of 5 stars Died after 2 years and 9 days, never even filled it.
Reviewed in the United States 🇺🇸 on April 25, 2022
Capacity: 8TBStyle: Single DriveVerified Purchase
First off I am livid. This just crashed today 9 days after the 2 year mark. Where to start. The software when it runs is slow, there is no wifi, and it is a shingled drive. I never even got it filled like 2/3 maybe. But any time something had to be re written it was like usb2 slow. The software doesn't work in Linux period,,, you have to use the web interphase which some how manages to be 3x slower than the already slow wd driver for windows, android, and apple. For some reason it uses a proprietary protocol so SMB is shot, does not work. It will set up a slow plex server. the 8tb model does ok on simple formats, but MKV format video makes it chug to where I usually move the file rather than stream. So today it started making a horrible sound. The tracking arm(in drive) sounds like its constantly recalibrating or moving and the light is flashing failure. I pulled the unit apart to reveal a plastic case designed to fail if taken apart. I tried getting thin plastic picks in but Honestly you wouldn't be able to get a 3/1000 feeler gauge in between the plastic tabs I have rebuilt car engines, servers, clients. I managed control systems for a large food plant. I have been in the labs of cpu manufacturing. I am familiar with 7/8 different kinds of x64 linux. So its a single board computer with a big heatsink, a usb3 for an expanding drive? but all communication with the SBC is by ethernet and as I have said the interphase is very proprietary and limited. I pulled the drive from the sbc and plugged it into my desktop. Bios cant find it. nothing in windows can find it. I have pictures from my kids birth on there that I am not sure is backed up. I have the whole thing in a box right now and now I got to go pay data recovery. The pcb is dual layer, It's cheap, like I wonder if a pi zero has more computes. If I could do it again I would of 1: never gotten a shingled drive. 2: picked a sbc that supports SMB or some other accessible protocol from linux. I honestly thought this was going to be better made. A Purpose built home nas but really the drive is trash, the protocols are proprietary and slow. The SBC is a no name, ethernet only ,doubt if it's even 64bit piece of e waste and the cheap plastic case does more to hold in heat and prevent you from opening the thing than it does to "protect anything". never get below a blue drive. This is trash and it will be an ordeal for data recovery.
Customer image
Sean Vollk
1.0 out of 5 stars Died after 2 years and 9 days, never even filled it.
Reviewed in the United States 🇺🇸 on April 25, 2022
First off I am livid. This just crashed today 9 days after the 2 year mark. Where to start. The software when it runs is slow, there is no wifi, and it is a shingled drive. I never even got it filled like 2/3 maybe. But any time something had to be re written it was like usb2 slow. The software doesn't work in Linux period,,, you have to use the web interphase which some how manages to be 3x slower than the already slow wd driver for windows, android, and apple. For some reason it uses a proprietary protocol so SMB is shot, does not work. It will set up a slow plex server. the 8tb model does ok on simple formats, but MKV format video makes it chug to where I usually move the file rather than stream. So today it started making a horrible sound. The tracking arm(in drive) sounds like its constantly recalibrating or moving and the light is flashing failure. I pulled the unit apart to reveal a plastic case designed to fail if taken apart. I tried getting thin plastic picks in but Honestly you wouldn't be able to get a 3/1000 feeler gauge in between the plastic tabs I have rebuilt car engines, servers, clients. I managed control systems for a large food plant. I have been in the labs of cpu manufacturing. I am familiar with 7/8 different kinds of x64 linux. So its a single board computer with a big heatsink, a usb3 for an expanding drive? but all communication with the SBC is by ethernet and as I have said the interphase is very proprietary and limited. I pulled the drive from the sbc and plugged it into my desktop. Bios cant find it. nothing in windows can find it. I have pictures from my kids birth on there that I am not sure is backed up. I have the whole thing in a box right now and now I got to go pay data recovery. The pcb is dual layer, It's cheap, like I wonder if a pi zero has more computes. If I could do it again I would of 1: never gotten a shingled drive. 2: picked a sbc that supports SMB or some other accessible protocol from linux. I honestly thought this was going to be better made. A Purpose built home nas but really the drive is trash, the protocols are proprietary and slow. The SBC is a no name, ethernet only ,doubt if it's even 64bit piece of e waste and the cheap plastic case does more to hold in heat and prevent you from opening the thing than it does to "protect anything". never get below a blue drive. This is trash and it will be an ordeal for data recovery.
Images in this review
Customer image
Customer image
17 people found this helpful
Helpful
Report
    Showing 0 comments

There was a problem loading comments right now. Please try again later.


Michael Clifton
1.0 out of 5 stars Clean lines but Poor functionality of advanced features
Reviewed in the United States 🇺🇸 on May 21, 2023
Capacity: 4TBStyle: Single DriveVerified Purchase
I bought this product as a NAS drive for Media storage. I have an extensive collection of videos, music and photos scattered between thumb drives and hard drives and wanted a central location to "serve" them from.
This drive is from a major producer of drives (they also own Sandisk) so you think they would meet the mark...Wrong!

The Pros: Small footprint, quiet, elegant looking, works well to back up online storage and Social media such as Google Photos and Facebook

The cons:
1. No third party application support, except for Plex (which they must be in bed with). I use Emby which in my opinion is a far superior product. Even configuring Plex was a nightmare.

2. File transfer rates are appalling. Even directly connected to the router using a CAT 6 ethernet cable was slower that snail speed.

3. File transfer size to add files to the drive through the web interface is limited to 5gb per file. If you edit video like I do then 5gb is nothing when working with Hi-Res files.

Bottom line: If you are a light user and just need somewhere to place you IG images, family photos and short videos and maybe some documents, then this may work for you. If you are a power user, don't waste your time or money and go with another product

After suffering with the quirky clunky interface and taking 2 Tylenol for a headache I packed it back up for return within hours of getting it
One person found this helpful
Helpful
Report
    Showing 0 comments

There was a problem loading comments right now. Please try again later.


Marc Beaulac
1.0 out of 5 stars Always offline. Difficult install. Second rate software. Avoid unless you love troubleshooting.
Reviewed in the United States 🇺🇸 on July 5, 2021
Capacity: 4TBStyle: Single DriveVerified Purchase
First, I admit I can take some responsibility for the long install ordeal. I HATE updating my operating system. I had an old release of MacOS (which is no older than the device in question) when I first begun the install. This yielded an error message that instructed me to use System Preferences to authorize their software to connect the Cloud. Alas, the instructions were wrong, as no such options existed in the OS system. After a 4 hour text interaction with their support service, during which I was asked (several times) to do the very same install and uninstall procedures including terminal commands to scrub my HD for hidden files their uninstaller doesn't succeed in removing, we accomplished absolutely nothing and I have to conclude that their software is absolutely not functional unless you have the latest release of MacOS installed. So, I uninstalled everything, upgraded my OS in service of their install (and lost functionality of several apps I've been using for years), and finally was able to install and use the drive as intended.

But do note, this cloud is not simply "plug and play" after setup on Mac. Every time you use it you have to run their software and log into their system to connect to and allow your computer to detect it as a drive, and THEN you open a file explorer window to use it. If you walk away long enough for your machine to sleep, it will not remember your login. You'll have to start from scratch and rerun the software to reveal the cloud in your file system.

So it works, and I start by doing what I bought it for, and move about 80GB of raw photo files to my new Cloud Drive. This process gets about halfway through before it experienced an error and aborted. At this point, I'm pretty disgusted and have no idea how much of this relatively basic transfer is faulty, missing, or simply not written yet. My phone seems able to happily back up it's cameral roll to it, with no error messages, so I continue using it for that, and will delve into the bigger file issues later.

Or not. On day 3 or 5, all of my devices refer to this cloud as merely "offline" although every other device on my network is communicating without any trouble. I have done the recommended 60 second unplug to reset it several times, and mobile devices can briefly find it, but before long it simply goes offline without any error message or clue as why. No device or web access can find it, and WD's website support system only seems to offer solutions that obviously don't fix this problem, with the exception of one I haven't tried that requires permanent deletion of all data as the first trouble shooting step. I'm pretty close to my limit here. This thing is worthless. I'm likely to return it soon.
2 people found this helpful
Helpful
Report
    Showing 0 comments

There was a problem loading comments right now. Please try again later.


Brian Stein
1.0 out of 5 stars If You Are a Mac User Proceed With Caution! Just Google "My Cloud Home Big Sur"....
Reviewed in the United States 🇺🇸 on June 10, 2021
Capacity: 4TBStyle: Single DriveVerified Purchase
TLDR: Current "My Cloud Home" desktop software doesn't work with the latest MacOS, BigSur. Troubleshooting matter and basic quality test of the mobile app upload/read/delete corrupts the actual directory in your Mac's Finder app. Leaving you with no reliable way to access your stored files.

I am writing this on June 10, 2021. MacOS Big Sure has been out for over 8 months, and companies have had access to the latest OS for over a year. So it's inexcusable for their desktop application to not work on the latest MacOS. Just google "My Cloud Home Big Sur" and you'll get all the warning you should need.

Here's my deal and why I ended up returning the product:

So setup was pretty easy until the desktop application prompts you for an update. You run the update and then the product becomes useless. After running the update you will longer see the device in your Finder app, and be forced to use a web or mobile app if you wish to interact with your My Cloud Home, which is just a terrible thing to have to do if your setting it up and moving a lot of files on it for the first time.

Anyway, their "work around" to to simply uninstall the latest version of their desktop software and reinstall a previous version for it to work on BigSur. While it's a terrible practice, at least I might be able to finally get this thing setup and working. Wrong! So I got the desktop app rolled back I a previous version and started moving files over. Progress....

I wanted to test the mobile app's ability to interact with files I have moved over, so I opened some folders, saw a handful of files and decided to delete a handful and wanted to go back to the desktop app to see how well that worked. It couldn't have gone any worse.... I opened finder and tried to open the My Cloud directory and my Mac just crapped out and eventually dropped the My Cloud Home from being able to be seen from the Finder app.

I am done, and about to head down to Whole Foods to return this thing. Also, as a side note.... I am leaving out a lot of painful troubleshooting and Mac slowdown this whole thing caused. I am pretty tech savvy, having been a Software Engineering Manager and Cloud Engineer, so I am aware of when something is just flat out not worth the effort of troubleshooting with tech support, and cut bait and find something else. If your solution is "since our latest software version won't work, after nearly a year of the latest OS release and less than 4 months from a newer OS release, then your support mantra can't be to fix/resolve your product's problem. It is to just put a bandaid on it until you will have to "call" back later."
2 people found this helpful
Helpful
Report
    Showing 0 comments

There was a problem loading comments right now. Please try again later.


Uliam H.
1.0 out of 5 stars Worthless piece of equipment
Reviewed in the United States 🇺🇸 on April 6, 2023
Capacity: 12TBStyle: Duo DriveVerified Purchase
The media could not be loaded.
 After spending $800+ for buying two 12Tb dual drive of these I came to the conclusion that either the product is worth nothing or has some start-up issues. Both never started-up. The light continues to blink (or breathe as WD calls it) but doesn't become SOLID. On the online account it says it's updating its firmware and doesn't even allow me to register the product. On both products I waited their recomended time which is 7 days to update it. Never did and 7 days is a HUGE amount of time to wait on a firmware update. I can probably download all the 12Tb of data in 7 days but this thing can't seem to do a firmware update...
Spoke to their customer service more than once. All they had to say was, if it doesn't turn on return the product and buy another one. Turns out I had done that already. When I said to the customer service rep that having the same issue with 2 different units doesn't aspire a lot of confidence in the brand, his answer was I don't know what to tell you. Imagine if you had tons of data in here and this thing all of a sudden decides to do a firmware update and then the data is lost forever. I'm not risking that for sure...
One person found this helpful
Helpful
Report
    Showing 0 comments

There was a problem loading comments right now. Please try again later.


manuel mourino
1.0 out of 5 stars DO NOT BUY THIS UNLESS YOU WISH TO GO THROUGH HELL
Reviewed in the United States 🇺🇸 on October 27, 2021
Capacity: 4TBStyle: Single DriveVerified Purchase
I should have stopped unpacking this unit the moment I pulled out "the quick installation guide." It is a postcard with the word "HELLO" on one side and on the other an IKEA diagram with the rubric "Need help? mycloud.com/support." Then the fun begins. This unit has without a doubt the most obscure registration/installation process I have ever encountered. Let us start with the registration process. You are directed to a web page were you are asked to fill out a form. It asks you for the device type you are registering. Well, this unit is not included amongst the drop down choices so you have to choose "Other." This is a bad sign... Then, you are asked for the unit's serial number that begins with "WXD." Well, the serial number on the unit's packaging does not begin with "WXD.'" Finally, you are asked to submit proof of purchase by choosing a "pdf" file on your computer for uploading. Why this invasion of privacy I have no idea. Nevertheless, you create "Idiotic.pdf" and try to, I guess, "Open" it. Nope, none of this works. Why? Good luck finding out as the registration form does not give you a clue of what is wrong. YOU CANNOT REGISTER THE DEVICE. Well, onwards and upwards. I want to map this device to my laptop as I want to use it exclusively as a private storage device. Now comes the really(?) confusing part of this process. Let's start with "If My Cloud device name has not changed." So far no option has been given to do this in the initial installation process. Perhaps a magical gremlin has done it? You attempt to soldier on but you now encounter caveat after caveat on Windows 10 and instructions that have been written by someone who is familiar neither with logic branching ("if... then..") nor clear English syntax. YOU CANNOT MAP THE DEVICE... EASILY (as they promised.) God knows what the complexity level is for other unit configurations. I will probably throw this unit out and write off several hundred dollars. Hours have been spent on what should be a simple process (they promise that you know...) Customer service phone number? Don't be ridiculous.
3 people found this helpful
Helpful
Report
    Showing 0 comments

There was a problem loading comments right now. Please try again later.


J. Holm
1.0 out of 5 stars Doesn't work - terrible tech support
Reviewed in the United States 🇺🇸 on April 4, 2023
Capacity: 12TBStyle: Duo DriveVerified Purchase
I purchased this product to replace an older Western Digital MyCloud. I have been in the IT industry for more than 30 years and retired some 4 years ago from IBM. A personal cloud made sense to me, and Western Digital was, I thought a trusted name. We received our drive and went through a week of trying to get it set up, calling support regularly. No one was able to help us, finally a first level support person said it must be defective. OK, we returned the first drive and ordered again (this review is for our second order). I spent a week and a half trying to get this drive working again, doing uncountable resets, reruns, etc., Evidently the drive can't talk to the internet. We checked the ports, etc. I can see it from my Macintosh. Finally first level support exhausted their resources, and this time they sent me to second level support. Second level support NEVER CALLED ME. AND YOU CANNOT CALL THEM. My month during which I can return this is running out, so I am returning it again. I will never buy a western digital product again!!!
One person found this helpful
Helpful
Report
    Showing 0 comments

There was a problem loading comments right now. Please try again later.


Alexander Bratchie
1.0 out of 5 stars Misleading features, returned immediately after trying to set up
Reviewed in the United States 🇺🇸 on May 8, 2021
Capacity: 16TBStyle: Duo DriveVerified Purchase
I purchased a WD My Cloud Home Duo (16 TB) because I was looking for an easy to share files with family members on my local network, and also be able to access these files while away from home via a mobile app. After reading several reviews of network attached storage (NAS) devices, I settled on the WD My Cloud Home Duo because it was highly rated by several tech review websites for its ease of use, and I have purchased several WD hard drives and external storage devices in the past.

Unfortunately, I was immediately disappointed because sharing files between users on the same network is much more cumbersome than described. First, everyone has to make a mycloud.com account. Then, the device owner needs to create a folder specifically for file-sharing, and then invite everyone to access this folder. And finally, the kicker is that these users cannot access this shared folder via Windows explorer - it must be accessed through the mycloud.com in-browser app, or it appears mounted as a separate network drive than the My Cloud Home Duo. The My Cloud Home Duo gets mounted as a Z: drive, and the shared folder gets mounted as a Y: drive. All I wanted was a shared network location for my household to dump some files, and instead I got a much more limited version of Google Drive or Microsoft OneDrive, which completely defeats its purpose. And having the shared folder appear as a separate network drive is a very clunky and inconvenient experience.

I do not recommend this device to anyone. I browsed through the WD community forums and found that there was an easy to share files on your local network - there apparently used to be a 'Family' folder accessible to all network users that could be viewed like a normal folder in Windows Explorer, but for some reason WD removed this feature in 2019 software update and never restored it, despite outrage from the community. Instead, either get a true NAS device or pay for cloud storage. The WD My Cloud Home Duo tries to find some weird middle ground and instead fails to do either.
2 people found this helpful
Helpful
Report
    Showing 0 comments

There was a problem loading comments right now. Please try again later.


A. Drazen
1.0 out of 5 stars Save your money!
Reviewed in the United States 🇺🇸 on April 10, 2023
Capacity: 6TBStyle: Single DriveVerified Purchase
This is by far, the absolute worst piece of garbage of a hard drive. DO NOT WASTE YOUR MONEY!!! You may think you are buying a local drive for your data but nope.. the only way to use this is by creating an account and logging into their service. If their service goes down, like it has now.. or they discontinue it, which they have.. you will no longer be able to access your data. Everything goes away! You lost everything! Yes.. you can create a local account however.. the steps they give you to do so, simply DO NOT WORK. I enabled the local account access but still have no way to get to my data. Whoever decided this was the way to mover forward with this, should be fired and never work in the business again. What an utter disaster!! It's not a simply plug and play hard drive. You have been warned if you purchase this piece of garbage.
Helpful
Report
    Showing 0 comments

There was a problem loading comments right now. Please try again later.


Pete
1.0 out of 5 stars WiFi good, no USB connection option Bad! All my photos are now trapped inside!!!
Reviewed in the United States 🇺🇸 on August 11, 2018
Capacity: 4TBStyle: Single DriveVerified Purchase
Im adding this update to my former review:
Now I’m into MyCloud about 3 years. All of my photo over 40 years are on this thing but after last weeks update The Device is Off Line!
I am locked out of my own MyCloud! I’ve tried everything, unplugging, replugging and hours on the phone with WD tech support and even tried to connect directly to my PC via an Ethernet cable. I’m still trying to process this… I am Locked Out! Now I’m going to look into some sort of data retrieval service. But Buyer Beware! This thing, this MyCloud is a data death trap. The fact that you cannot connect via a usb chord is insane. I feel very helpless and stupid in the fact that I had concerns about it from the beginning but now the worst case scenario has come true. At this point I would much rather trust the cloud services of Apple, Google, Amazon etc than place my faith in a so called and promoted personal cloud that simply stops working.

First Review:
I’m still working with this unit and still evaluating it’s long term value. My collection of digital stuff, music, databases, documents and photos has expanded over the years to consume several external hard drives. So I put everything on this 4 Terabytes mega drive. It’s kind of like filling a basement or attic, how much of this stuff do you really need? But what it does well is allow you to collect all this stuff in one place wirelessly. It’s the wireless that is the blessing and the curse. It uploads via the My Cloud app, all my photos from my iPhone. This is great, just in case I want to see that sandwich and beer I had six months ago at that restaurant that seemed so cool at the time... the problem with the My Cloud Home is downloading in bulk back to my iPhone or iPad. I can only download one picture or one video at a time and this is very time consuming and a problem but only with Apple iOS products not my PC. So I’m hoping that they will improve the WD apps and the Files App. Also there is no hardwire access to the unit so everything is via WiFi. That’s good at home or away from home being to access it over WiFi but I wish it had both WiFi and wire and for this reason I will probably buy yet another external drive as my final solution.
39 people found this helpful
Helpful
Report
    Showing 0 comments

There was a problem loading comments right now. Please try again later.


  • ←Previous page
  • Next page→

Questions? Get fast answers from reviewers

Ask
Please make sure that you are posting in the form of a question.
Please enter a question.
See all 494 answered questions

Need customer service? Click here
‹ See all details for WD 16TB My Cloud Home Duo Personal Cloud Storage - WDBMUT0160JWT-NESN

Your recently viewed items and featured recommendations
›
View or edit your browsing history
After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in.

Back to top
Get to Know Us
  • Careers
  • Amazon Newsletter
  • About Amazon
  • Accessibility
  • Sustainability
  • Press Center
  • Investor Relations
  • Amazon Devices
  • Amazon Science
Make Money with Us
  • Sell products on Amazon
  • Sell apps on Amazon
  • Supply to Amazon
  • Protect & Build Your Brand
  • Become an Affiliate
  • Become a Delivery Driver
  • Start a Package Delivery Business
  • Advertise Your Products
  • Self-Publish with Us
  • Host an Amazon Hub
  • ›See More Ways to Make Money
Amazon Payment Products
  • Amazon Visa
  • Amazon Store Card
  • Amazon Secured Card
  • Amazon Business Card
  • Shop with Points
  • Credit Card Marketplace
  • Reload Your Balance
  • Amazon Currency Converter
Let Us Help You
  • Amazon and COVID-19
  • Your Account
  • Your Orders
  • Shipping Rates & Policies
  • Amazon Prime
  • Returns & Replacements
  • Manage Your Content and Devices
  • Your Recalls and Product Safety Alerts
  • Help
English
United States
Amazon Music
Stream millions
of songs
Amazon Advertising
Find, attract, and
engage customers
6pm
Score deals
on fashion brands
AbeBooks
Books, art
& collectibles
ACX
Audiobook Publishing
Made Easy
Sell on Amazon
Start a Selling Account
 
Amazon Business
Everything For
Your Business
Amazon Fresh
Groceries & More
Right To Your Door
AmazonGlobal
Ship Orders
Internationally
Home Services
Experienced Pros
Happiness Guarantee
Amazon Ignite
Sell your original
Digital Educational
Resources
Amazon Web Services
Scalable Cloud
Computing Services
 
Audible
Listen to Books & Original
Audio Performances
Book Depository
Books With Free
Delivery Worldwide
Box Office Mojo
Find Movie
Box Office Data
ComiXology
Thousands of
Digital Comics
DPReview
Digital
Photography
Fabric
Sewing, Quilting
& Knitting
 
Goodreads
Book reviews
& recommendations
IMDb
Movies, TV
& Celebrities
IMDbPro
Get Info Entertainment
Professionals Need
Kindle Direct Publishing
Indie Digital & Print Publishing
Made Easy
Amazon Photos
Unlimited Photo Storage
Free With Prime
Prime Video Direct
Video Distribution
Made Easy
 
Shopbop
Designer
Fashion Brands
Amazon Warehouse
Great Deals on
Quality Used Products
Whole Foods Market
America’s Healthiest
Grocery Store
Woot!
Deals and
Shenanigans
Zappos
Shoes &
Clothing
Ring
Smart Home
Security Systems
 
eero WiFi
Stream 4K Video
in Every Room
Blink
Smart Security
for Every Home
Neighbors App
Real-Time Crime
& Safety Alerts
Amazon Subscription Boxes
Top subscription boxes – right to your door
PillPack
Pharmacy Simplified
Amazon Renewed
Like-new products
you can trust
  • Conditions of Use
  • Privacy Notice
  • Your Ads Privacy Choices
© 1996-2023, Amazon.com, Inc. or its affiliates