Amazon.com: Customer reviews: WD 16TB My Cloud Home Duo Personal Cloud Storage

Top positive review

Easy to Use, Easy to Manage

Reviewed in the United States on January 10, 2019

This is a home device. As a photographer, I want to store my raw files as a backup and then have access to them as needed which I can do on my laptop or through the App and can share pre-publication images with customers for collaboration. For the IT Techy folks, no, this is not a NAS. NAS is something different; it is a device that is hardwired into a local network. This device, as advertised, is Cloud SAN....a local backup with Cloud sharing and laptop and phone Apps, so it is not intended to be used or operate like a NAS. If you're looking for a NAS, spend the extra $200 to $300 for a NAS device and do your own NAS coding and configuration. Don't try to go cheap and then complain that it doesn't work just like a NAS.

70 people found this helpful

Top critical review

All critical reviews›

Karl Greiffendorf

Not a NAS device. Cannot be managed locally. ...

Reviewed in the United States on May 23, 2018

Not a NAS device. Cannot be managed locally. Cannot be assigned a static IP address, netmask, DNS, etc. I am sending this back. I wish that I had read the user reviews prior to purchasing, but I have owned several WD NAS drives before and never imagined that WD would intentionally take these sorts of drives in a different direction.

311 people found this helpful

Sort by

Filter by

Filtered by

1 starClear filter

429 global ratings | 349 global reviews

There was a problem filtering reviews right now. Please try again later.

From the United States

Karl Greiffendorf

Not a NAS device. Cannot be managed locally. ...

Reviewed in the United States on May 23, 2018

Capacity: 4TBStyle: Single DriveVerified Purchase

311 people found this helpful

Helpful

Jess&Russ

Plex, don't buy - High speeds, don't buy

Reviewed in the United States on June 4, 2018

Capacity: 8TBStyle: Single DriveVerified Purchase

I bought this drive to use exclusive with Plex, I was under the understanding that my cloud home was an upgrade to my cloud and it is not. WD advertises that Plex can be used, and it can, but terribly. To use plex server you sacrifice over half your Plex membership features, your load times are super slow, and most importantly if you buy the 8tb version for some reason you lose 1tb for software or whatever it is it thinks it needs.
1tb of storage? yup, and I'm still dumbfounded on why any drive thinks it needs 1tb of space.
I would have taken this back or sent it back but by the time I loaded 5tb of videos and got Plex setup it was like 3 weeks and my return time was up. My WD cloud is so much better, faster, and should have bought another one. I'm very disappointed and would never, ever, recommend this to anyone using it for Plex or want speed or even don't want to lose 1tb of storage you paid for.

263 people found this helpful

Helpful

Casey

BEWARE!!! If you need to transfer folders full of files from the My Cloud to your phone, YOU CAN'T,

Reviewed in the United States on July 8, 2018

Capacity: 4TBStyle: Single DriveVerified Purchase

This product is worse than worst. There is no way to download folders from My Cloud Home to a phone. I just spent two hours on the phone with customer support talking to multiple people. I was finally told that the feature is disabled on the home version. You can only download individual files, so if you want to keep a backup of, say your music collection, you would have to download each individual song. If you have a large music collection, that is impossible. Western Digital is misleading their customers.

244 people found this helpful

Helpful

Scott

Forget private storage with this...

Reviewed in the United States on February 16, 2018

Capacity: 4TBStyle: Single DriveVerified Purchase

Terrible design, can only manage it when connected to the internet, can't manage locally at all. Product still responds on port 80 and 443 even though they removed the useful interface. No option to turn off remote management (as that's the ONLY management method). Bye, don't need another stupid internet connected facing device that is inevitably going to have security holes.

386 people found this helpful

Helpful

Do not get it, even a raspberry pi is faster, or any router with USB port.

Reviewed in the United States on June 21, 2018

Capacity: 8TBStyle: Single DriveVerified Purchase

Do not get it! I gave it a shot, but ooooohhh my good I regret every Fri day don't expect it to work as a regular NAS, you have to download their horrible app, and it will update automatically without even letting you have any control. The disk is painfully slow!!! no matter what they claim. Every time you upload ANYTHING to it, it will index it and take forever so that you have nice pictures of THOUSANDS of electronic diagrams (in my case). I tried to return it but the "window closed" save your money for something more useful, maybe Halloween socks, that would be better spent.
I run 8 NAS in my network, from raspberry pi, to pogoplug, to lacie etc. All of them outperform this disk by a high mark, even a cheap raspberry pi is 10 times faster AND you will have control over the behavior of it. This product is for monkeys who don't know how to turn on a PC,.. and need a brick to throw!.

138 people found this helpful

Helpful

Paisley Pirate

NOT a "HOME" unit - must be connected to the Internet - and no Streaming to a TV or other device

Reviewed in the United States on October 23, 2020

Capacity: 4TBStyle: Single DriveVerified Purchase

Got this one to replace a MyCloud 4TB device that decided to lose it's mind - thinking that this is a 5+ year newer model and would be even more flexible - and man am I upset to not read the reviews thoroughly first.
This unit has NO NAS functionality. None. You can't access anything to set it so it is not internet facing. Frankly, that is disgraceful. Keeping the hackers out of the IOT is a serious thing, and WD dropped the ball on this one, big time.

SECOND (and more important) - we used our MyCloud as a shared NAS - we have many DVDs we own and many audiobooks we own that we want to have local access to on our various internet devices inside our local network (old tablets, the TV, the XboxOne, Rokus, etc etc) Twonky worked on the old unit and you could stream inside the house - now I have to allow this MyCloud HOME to NOT stay at home, but has to ping the internet or else it can't be accessed... further, it must be a Windows or AppleOS machine to access it, AND it MUST be 64 bit (no old Toughbooks allowed) - OR you can get kludgy (and I do mean KLUDGY) single file downloads to the android and IOS devices to get it to listen to an audiobook - and just give up it you want to watch a streamed video... not happening.

WD, you all really REALLY stepped on it with this one... I'm keeping it, though, as I don't trust it to wipe itself to be able to send back, and I can pull the 4tb drive out, rig up a RaspberryPi server, and do all the things I need it to do for a small adder from what I've already invested in this replacement.... the 4TB red drive is $100 anyway, so I get a $50 lesson in learning to read the specs better and figuring out how you really wrecked a good line of products.

10 people found this helpful

Helpful

j14halofreak

WD Software and Internet Required

Reviewed in the United States on August 21, 2018

Capacity: 4TBStyle: Single DriveVerified Purchase

If you are Computer Literate you will not want this NAS. Not only do they require you to install their Software to access your private (Password protected) files, after it maps the network drive which you cant recreate it also requires internet to get to your private files... Sure you can \\IPADDRESS but it will only show you the public files. There is no web interface you can go into to change settings all that is done through the software or WD site. I verified all this with WD Tech Support they said "This Is By Design". I will never buy another Cloud Home as it is ridiculous that you have to jump through this many hoops just to view your data.

Update: The software will randomly glitch disconnecting you from your device not to mention the auto updates that I have disabled, will do them anyway, disconnecting you till it rebuilds your drive... Whatever that means, to mad to look it up... Irritation is putting it mildly...

20 people found this helpful

Helpful

Kyle S.

Absolute Garbage In Every Single Way

Reviewed in the United States on March 1, 2021

Capacity: 4TBStyle: Single DriveVerified Purchase

There is very little that is positive to say about this device or the MyCloud service. The device can ONLY be used in conjunction with a wireless router. There is no ability to interface with the device through a USB connection to a computer (even though it has a USB port). Even a router can be interfaced with through computer! All network functionalities are exceptionally slow - regardless of whether they are done on a wired or wireless connection. The device is solely managed by the MyCloud app or website - and the desktop app is horrific. Transfers are completely handled over the network, there is no option for manual transfers. The device DOES NOT SUPPORT FTP. There is NO RECYCLING BIN feature, and the upload client does not know how to handle duplicates - it will simply create endless copies of the same file or folder. What an absolute joke – and none of this is clearly stated on the product page. Neither the hardware nor the app do anything that they are designed to do *well*. The only thing nice about this product is the server's aesthetic appeal; the physical device is very chic (although both the desktop app and website interface look archaic - although the mobile app is not much worse than other mobile cloud apps).

3 people found this helpful

Helpful

that1awesomeguy

Dont buy this product

Reviewed in the United States on October 28, 2018

Capacity: 6TBStyle: Dual DriveVerified Purchase

The only reason I bought this product was so that I could upload video files directly from main PC, and have them viewable across my network wherever I needed them without having to worry about USB drives or carrying a laptop or external drive everywhere. ... honestly that would have been easier, you cannot set up this drive as a media server, you have to have the plex app, for that to work ( its provided, so extra hoop to jump through), drive doesn't come with a usb/USB cord. So you have to buy one separately, but here's the kicker... you cannot transfer files directly. So you have to resort to sending them over wifi or open internet. The web app offers a way to upload and they have a PC program that auto uploads your files for ease. However the PC app wont download on any of my PC's obviously due to an error on there in, which leaves me only 1 options, the web app. The phone version is clunky and garbage, but the standard myhomecloud website isnt that bad its user friendly... here's where the real issue comes in.... I'm streaming hd media 3gig plus per file... the upload site struggles to upload big files to, about an hour per file, and the the site times out. So unless you sit on top of the PC for hours at a time periodically clicking the page to make sure it doesn't time you out. Your never going to get your files uploaded. I've been a westerndigital fan for years, I have 10 separate drives for all manner of storage. This is single handedly the worse designed, least user friendly, product I've ever seen. Waste of money in my opinion. Good: easy setup, pretty much plug it in and sign up for an account and your good to go. I'm sure it works great for pictures and small text files.

10 people found this helpful

Helpful

Ken Blackford

THIS IS NOT A TRUE NAS!! If you intend to Store images, or use as Windows backup, DO NOT BUY!!!

Reviewed in the United States on August 25, 2020

Capacity: 20TBStyle: Dual DriveVerified Purchase

I went to transfer my photo collection to this drive and it transferred at about 12 to 300 kb/s MAX. That's right. SUUUUPER SLOW. There is no way to turn off the re-indexing and thumbnail creation. So if you are transferring a picture to this drive, it takes 2 to 3 seconds for each file. The user interface gives VERY LITTLE options to change anything except the name and RAID type. You can only change setting through the Website. No direct connecting to this Drive at all. This Expensive CLOUD ONLY NAS should NOT be called a NAS. You cannot map to it directly. You have to use the WD software that will map a drive for you, but this drive is NOT Visible to most programs. It isn't a true NAS drive. You cannot use it as a backup for Windows File history either. After researching my issue for days(When I finally had the time), It is too late to return this Hunk of Junk that is only good for Backing Up My Phone for the Next 4 years till it's EOL or has a hard drive failure. I should have done my research Before hand. This was an Expensive Mistake! I will probably salvage the drives and put them in a TRUE NAS.

3 people found this helpful

Helpful

Questions? Get fast answers from reviewers

Need customer service? Click here

‹ See all details for WD 16TB My Cloud Home Duo Personal Cloud Storage - WDBMUT0160JWT-NESN

5 star		60%
4 star		15%
3 star		7%
2 star		4%
1 star		14%

WD 16TB My Cloud Home Duo Personal Cloud Storage - WDBMUT0160JWT-NESN

›

Customer reviews

Customer reviews

WD 16TB My Cloud Home Duo Personal Cloud Storage - WDBMUT0160JWT-NESN

Top positive review

Top critical review

Filtered by

There was a problem filtering reviews right now. Please try again later.

From the United States

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

Questions? Get fast answers from reviewers

WD 16TB My Cloud Home Duo Personal Cloud Storage - WDBMUT0160JWT-NESN › Customer reviews

Customer reviews

WD 16TB My Cloud Home Duo Personal Cloud Storage - WDBMUT0160JWT-NESN

Top positive review

Top critical review

Filtered by

There was a problem filtering reviews right now. Please try again later.

From the United States

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

Questions? Get fast answers from reviewers

WD 16TB My Cloud Home Duo Personal Cloud Storage - WDBMUT0160JWT-NESN

›

Customer reviews