Top critical review
How to ruin a perfect 5 star review!
Reviewed in the United States on July 14, 2019
Everything about the purchase of this product was about 5 stars, until the conclusion. Arrived on time, good product, good sound quality, etc.
But there was a little problem that turned into a nightmare! Each one of the “legs” of the subwoofer should have a “rubber foot”, which is probably one of the simpler and inexpensive parts of it, and one was missing! It’s not glued, just inserted under pressure.
Why is this important?
If you put the subwoofer on a hard floor (my case), without the 4 little rubber feet, as it fires down, the subwoofer loses stability and the unprotected leg hits the floor, creating a noise that shouldn’t be there.
Klipsch customer service initially was exemplary, and immediately sends a replacement! But the replacement parts were wrong, not even belong to this subwoofer! Contacted the second time, and made sure they have the correct subwoofer model. They double check on their side to make sure all was right this time. The attendant apparently understood, went to another department to verify “what went wrong” and assured me will work this time!
Wrong part arrives again! Since the third time's a charm, this time I send pictures with arrows pointing the rubber foot and a schematic sketch so they could recognize the mysterious part.
Klipsch email answer: Go find this part on the secondary market… REALLY?
Because of the time spent, I can no longer return the product. To make even better, they lowered $100 of the price. Klipsch customer service was polite, but incompetent. I am using the system with a piece of cardboard under the leg, so I can repeat this story to all my friends, if they decide to buy anything from Klipsch.