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The mount is well made and well packaged. It was not complicated to install and was solid once installed. The spring loading on the upper arm was so strong that I could not get the display to lower, even when I reduced the tension all the way. It took all of my body weight to push it down, and then it would spring back up. The ankle joint at the top of the mount was also so heavily spring loaded that the display could not be tilted forward or down, only up.So the 27" LCD monitor I connected to it was not able to be shifted up/down nor could it be angled to face my seating position.