Top critical review
Crappy product and customer service
Reviewed in the United States on October 15, 2018
So I purchased this just weeks ago and I was so excited because this was my first foray into wireless headsets. Furthermore, I did my research and was deciding between Razer, Steelseries and Logitech. Most review websites were raving about the superior sound quality of the Steelseries Arctis 7.
Well guess what? The sound is crap. Fresh out the box, I updated the Steelseries Engine 3 software and patched the headset, but the soundstage in my ears was skewed around 30 degrees to the left. That means that everything I hear in my ears seems to be coming from the left. Sometimes, there was nothing to the right. Whether I was listening to music or playing games, the sound was skewed to the left. I tried tweaking different settings in the Engine 3 but to no avail.
So I did what any logical person would do -- I contacted the Steelseris customer service on 30 September 2018. Every reply from them takes around 2 - 3 working days. Slow responses notwithstanding, the customer service representative did not seem to know why the issue was happening. He only suggested 2 options.
Firstly, he told me to reset the hardware via a magical button hidden in the left earcup. I had to peel off the cushioning, find one of those iPhone pins, and then hold the button for a certain amount of time, at which point the headset should reset. There is no indication anywhere so I had to just hope it worked. (It works when you realise you have to re-pair the headset to the USB receiver that came with it.) After re-pairing with the receiver, the issue was improved by maybe 5 degrees but the soundstage was still skewed to the left. The issue becomes more apparent at lower volumes.
The customer service rep's next solution was to go straight to the RMA process. After asking me to send in my receipt, they agreed to RMA the product conditionally if I send in evidence (screenshot) of the destroyed product - i.e. breaking off the left earcup and showing the serial number.
Which I did on 14 October.
It's 16 October and my reply from them was that my RMA is declined -- with NO EXPLANATION WHATSOEVER WHY.
So basically, let's recap -- Steelseries sold me a product that has some weird issue, took 2 weeks to correspond with me, agreed to RMA my purchase, and then after I had destroyed it, proceeded to screw me over and tell me the RMA is rejected.
Take this as a lesson learnt -- DO NOT BUY THEIR PRODUCTS. WONKY. FAULTY. PATHETIC CUSTOMER SERVICE. AND WILL ABSOLUTELY SCREW YOU OVER FOR NO REASON AT ALL.