Top critical review
Reviewed in the United States on September 10, 2018
When I initially connected the wallet to my computer to download the necessary "firmware" from the official Trezor website, at first the download process ran smoothly. Ultimately, though, the process froze up at about the 80% margin. Apparently the idea was that, following completion of the download, the wallet would reboot on its own; and then at that point it would be necessary to click on the "START" button again through the Trezor website to complete the process whereby the passphrase would be displayed on the actual hardware wallet screen and so forth.
In my case, I happened to notice where the wallet rebooted anyway despite the fact that the download process had frozen up and was effectively aborted. So after clicking on the "START" button again several more times anyway, I kept getting an error message. Disconnecting the wallet from the computer and reconnecting it in an effort to start over on the firmware download process also didn't work, as the same error message kept appearing.
At that point, I connected the wallet to a different computer just to see if that might work, but it didn't. And in that case, instead of simply getting the aforementioned error message, I was getting a different message indicating that the wallet was essentially not even being recognized by the system platform.
So not quite giving up at that point, I looked up the technical support page for the Trezor website thinking that - for sure - I would be able to contact somebody via either email, a form submission, or to be able to create a technical support ticket in some way. But no, there are no such options available. No email links; no phone numbers to call -- NOTHING!
Instead, what the Trezor Company expects you to do is this:
a) Browse through their archive of various trouble-shooting issues that are based on both past and concurrent technical problems that have ALREADY been experienced by other customers, which is in the interest of seeking to determine if anyone else's particular problem happens to mimic your own problem. How lame!
b) Then the OTHER option was to join a discussion board of current users to AGAIN see if anyone from the public community of users might be able to give some pointers on trouble-shooting any particular issue. Again, how lame!
So at that point, I was done! I applied for a refund from Amazon the same day I received the product.
Cryptocurrency hardware wallets are, in theory, the most secure means of offline storage for digital assets other than paper wallets in those instances where paper wallets are even available depending on the given asset in question. This may be true, but obviously it is necessary to connect to your online wallet interface through the wallet provider website portal (in this case Trezor) in the interest of accessing the assets and being able to transfer them, exchange them, spend them, or whatever.
So I think the big moral to this story is that a hardware wallet is ONLY as good as the underlying service provider for the wallet. If the service provider is unreliable, and seemingly otherwise "aloof" like in the case of my experience here, then the wallet itself is obviously nothing short of being a piece of garbage. So in this case, I found the Trezor Company to be unreliable and aloof in the way they conduct their business.
Last but not necessarily least is the fact that when I bought the wallet in the first place, there was ZERO indication showing through the advertisement here on Amazon that the product was still in the "BETA TESTING" phase of development, at least concerning the actual wallet interface itself that would be provided through the Trezor website. I didn't realize the product was in BETA until after I first attempted the download process of the suggested firmware. However, had I known beforehand that it was indeed still undergoing BETA testing, then I definitely would have thought twice about making the purchase when I did.
Probably I would not have made the purchase with the knowledge it was still in BETA; but in any case, had notice of the fact for the BETA testing been given through the advertisement itself here on Amazon, then at least I would have been able to make an educated decision on the matter...