Top critical review
Moves nice but lost a wheel on first flight
Reviewed in the United States on October 25, 2021
Loved how easy it was to maneuver through the airports but I was disappointed to discover when we picked our luggage up after the first flight, one of the back casters was broken. Coolife offers a warranty but I don’t know how to contact them so I’m stuck with a relatively new 28” suitcase with three working wheels. I can’t replace the suitcase either to match the set, either. They don’t make them in that style anymore.
UPDATED: I planned to replace the broken wheel with a new one and discovered this is impossible to do with this suitcase brand and style. Most suitcases have a removable liner or a zipper that lets you access the shell for changing wheels but this suitcase has absolutely no way to get past the liner to unscrew the wheels. So I am stuck with a broken suitcase after one use that is “under warranty” but actually isn’t.