Top critical review
Reviewed in the United States on June 14, 2019
I purchased my tv in March. It always acted kind of funny & made me reconnect to the WiFi every time I turned the tv back on. However about a month ago, (after only having the television for 2 months) the tv stopped responding to the remote entirely and would not connect to the WiFi at all, as this is a smart tv that means it does absolutely nothing. I went through all of the troubleshooting with BOTH the manufacturer and the seller. I have been trying to get it fixed for almost a entire month now.
They sent me a new remote, they have sent me through every single trouble shooting and other step. Amazon told me I just contact the seller (Best Buy) and they tell me They won’t or can’t do anything and tell me to contact the manufacturer (Insignia). This product is supposed to have a 1 year manufacture warranty, I also have a 4 year protection plan.
I am absolutely regretting ever purchasing this TV.... I have been put on hold and transferred back and forth between these companies who are both refusing any responsibility or decent customer service.