Amazon.com: Customer reviews: Shark AZ1002 Apex Powered Lift-Away Upright Vacuum with DuoClean & Self-Cleaning Brushroll, Crevice Tool, Upholstery Tool & Pet Power Brush, for a Deep Clean on & Above Floors, Espresso
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  • Shark AZ1002 Apex Powered Lift-Away Upright Vacuum with DuoClean &...
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Customer reviews

4.5 out of 5 stars
4.5 out of 5
9,372 global ratings
5 star
76%
4 star
13%
3 star
4%
2 star
2%
1 star
5%
Shark AZ1002 Apex Powered Lift-Away Upright Vacuum with DuoClean & Self-Cleaning Brushroll, Crevice Tool, Upholstery Tool & Pet Power Brush, for a Deep Clean on & Above Floors, Espresso

Shark AZ1002 Apex Powered Lift-Away Upright Vacuum with DuoClean & Self-Cleaning Brushroll, Crevice Tool, Upholstery Tool & Pet Power Brush, for a Deep Clean on & Above Floors, Espresso

byShark
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Top positive review

All positive reviews›
JMK
VINE VOICE
4.0 out of 5 starsHas some nice features
Reviewed in the United States on November 2, 2018
The Shark APEX Upright Vacuum is a nice vacuum that has some features that I really like. Upon arrival, it was super simple to put together. It came with instructions, however it was together in 5 minutes & instructions were not needed. We've had a Dyson animal for 10+ years, but this is the first Shark vacuum we've tried so I can try to help compare the two.

The biggest difference that it took me some time to get used to is the swivel. At first use, I felt like it was working like a self propelled mower because it just seemed like it wanted to go. Moving forward was easy, pulling back to a bit of effort (but no more than the Dyson or other vacuums). The suction worked well. It has 3 settings: thick carpet, thin, & Hardwood floor, & you move a switch on the handle & the setting lights up. The hardwood setting is great. I have scatter rugs & runners in the kitchen, & I felt like the Dyson works better on those, but they both do good on carpets & larger area rugs.

I think the best feature is the detachable canister. This makes vacuuming the stairs 10x easier, & this feature scores higher for this vacuum vs the Dyson. Sure, you could purchase a smaller vacuum, or a handhold separately, but it's nice that this one has it as a feature. The HEPA filter is good, & I'm looking forward to see how well the bristle guards & comb work because we will be using it to pick up hair & pet hair too.

There is room for 2/4 included attachments on the vacuum. It doesn't really make any sense why this is. Either put all the attachments on there, or include a bag to put them all in for storage. As is, we have 2 random parts sitting on a closet shelf & hoping they don't get misplaced.

Regarding noise: this one says it has "Noise Reduction Technology: Expertly tuned to reduce noise and soften pitch." It's not quiet. It's not crazy loud, but I do not think it is any quieter than the Dyson. About the same to me.

The cord is thick & very long. Measures approx. 360"/ 30 feet.

Overall, I think this is a nice vacuum. The biggest challenge for me is getting used to the swivel. I suppose this would be easier for someone who has used vacuums that swivel before.

Would I recommend? Yes
Would it make a good gift? Yes
I hope you found this review helpful. Happy Shopping.
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784 people found this helpful

Top critical review

All critical reviews›
John Davis
3.0 out of 5 starsZero-M technology is BS
Reviewed in the United States on February 5, 2019
For a very expensive vacuum I expected better performance. The Zero-M technology did not work at all. After using the vacuum 3 times I had to remove cover and cut out all the hair and fur by hand. Don’t pay extra for the “technology” it doesn’t work.
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1,520 people found this helpful

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From the United States

John Davis
3.0 out of 5 stars Zero-M technology is BS
Reviewed in the United States on February 5, 2019
Verified Purchase
For a very expensive vacuum I expected better performance. The Zero-M technology did not work at all. After using the vacuum 3 times I had to remove cover and cut out all the hair and fur by hand. Don’t pay extra for the “technology” it doesn’t work.
Customer image
John Davis
3.0 out of 5 stars Zero-M technology is BS
Reviewed in the United States on February 5, 2019
For a very expensive vacuum I expected better performance. The Zero-M technology did not work at all. After using the vacuum 3 times I had to remove cover and cut out all the hair and fur by hand. Don’t pay extra for the “technology” it doesn’t work.
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1,520 people found this helpful
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Courtney Maple
3.0 out of 5 stars SO Frustrating, but great suction....
Reviewed in the United States on November 28, 2018
Verified Purchase
This is the second Shark Apex I've bought (the first was the green version, without the Zero-M) and now I'm having the exact same issue as I had with the first. It is super easy to put together right out of the box- and I love how heavy duty they feel (because some vacuums feel cheaply made).
The issue I am having, and had with the first is that it will just stop mid-push. The whole thing acts like it was unplugged and just goes dead. The first vacuum I thought there was a shortage in the wire piece that connects itself to the vacuum on the side. I took it back to Lowes and decided to order on Amazon (faster shipping). I've had this one about two weeks, and I cannot even do the hallway of my home (not a huge space) without it turning off. I called CS for the first one and they wanted me to pay them $20 to send me a new cord - I paid over $300 for this vacuum, and didn't use it for more than a few weeks. NO WAY am I paying another $20 for them to send it out. He also mentioned that if the motor gets hot, it automatically shuts off. I don't know if that's whats happening here- but if I were vacuuming huge spaces or for long amounts of time I'd understand. I just had my vacuum on for 5 minutes to do my tiny hallway and couldn't even get that all the way done before it started turning off.
So now I'll have to send this vacuum back to Amazon- and although I love the amazing suction it has- it isn't worth the hassle to buy another one.
I am pretty disappointed because I had so many people tell me that Shark was better than Dyson.. =/ I guess I'll have to figure that one out for myself!
1,236 people found this helpful
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Rapo
1.0 out of 5 stars Shark did not stand by their product
Reviewed in the United States on December 18, 2018
Verified Purchase
We just bought the Shark Apex and the thumb switch below the words ACCESS BRUSH ROLL was not attached to anything. When we looked at the back, one of the two tabs had broken off. The whole part must cost a nickel. We called SHARK and they said I'd have to BUY the whole roller for something like $89 and that was all they could do. UNBELIEVABLE
1,069 people found this helpful
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Macchia Wines
1.0 out of 5 stars Broke after 3 months of normal use
Reviewed in the United States on March 7, 2019
Verified Purchase
I purchased this product back in November 2018. It is just now the beginning of March 2019 and a piece that connects the roller is broken. It's a little black plastic connector piece that allows the roller to roll. Since it was such a new purchase, I called Shark to see if we could get a replacement connector piece. I was told that they only warranty the motor, and I would have to purchase a new roller. The roller works fine and does not need to be replaced. All I needed was the little black connector to the roller replaced. It should have been at max a $5.00 purchase, but no, I could not just purchase that piece. I was told that they do not sell that by itself and that I would have to purchase a whole new roller. The roller replacement would cost me $89.00 and the shipping will be $20.00. After tax, the total would be $111 and some change. This is ridiculous and I told them this. After a bit of back and forth, they did cut the cost in half and waived the shipping. Then after I agreed to the purchase, I was told that the roller was back ordered for three to six weeks. This tells me that this is a common problem with this device. That the replacement is in such demand, it has a three to six-week backorder. After this incident, I will probably not purchase another Shark device. Their warranty is not complete, and they do not back replacing faulty pieces of equipment.
Customer image
Macchia Wines
1.0 out of 5 stars Broke after 3 months of normal use
Reviewed in the United States on March 7, 2019
I purchased this product back in November 2018. It is just now the beginning of March 2019 and a piece that connects the roller is broken. It's a little black plastic connector piece that allows the roller to roll. Since it was such a new purchase, I called Shark to see if we could get a replacement connector piece. I was told that they only warranty the motor, and I would have to purchase a new roller. The roller works fine and does not need to be replaced. All I needed was the little black connector to the roller replaced. It should have been at max a $5.00 purchase, but no, I could not just purchase that piece. I was told that they do not sell that by itself and that I would have to purchase a whole new roller. The roller replacement would cost me $89.00 and the shipping will be $20.00. After tax, the total would be $111 and some change. This is ridiculous and I told them this. After a bit of back and forth, they did cut the cost in half and waived the shipping. Then after I agreed to the purchase, I was told that the roller was back ordered for three to six weeks. This tells me that this is a common problem with this device. That the replacement is in such demand, it has a three to six-week backorder. After this incident, I will probably not purchase another Shark device. Their warranty is not complete, and they do not back replacing faulty pieces of equipment.
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946 people found this helpful
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JMK
VINE VOICE
4.0 out of 5 stars Has some nice features
Reviewed in the United States on November 2, 2018
Vine Customer Review of Free Product( What's this? )
The Shark APEX Upright Vacuum is a nice vacuum that has some features that I really like. Upon arrival, it was super simple to put together. It came with instructions, however it was together in 5 minutes & instructions were not needed. We've had a Dyson animal for 10+ years, but this is the first Shark vacuum we've tried so I can try to help compare the two.

The biggest difference that it took me some time to get used to is the swivel. At first use, I felt like it was working like a self propelled mower because it just seemed like it wanted to go. Moving forward was easy, pulling back to a bit of effort (but no more than the Dyson or other vacuums). The suction worked well. It has 3 settings: thick carpet, thin, & Hardwood floor, & you move a switch on the handle & the setting lights up. The hardwood setting is great. I have scatter rugs & runners in the kitchen, & I felt like the Dyson works better on those, but they both do good on carpets & larger area rugs.

I think the best feature is the detachable canister. This makes vacuuming the stairs 10x easier, & this feature scores higher for this vacuum vs the Dyson. Sure, you could purchase a smaller vacuum, or a handhold separately, but it's nice that this one has it as a feature. The HEPA filter is good, & I'm looking forward to see how well the bristle guards & comb work because we will be using it to pick up hair & pet hair too.

There is room for 2/4 included attachments on the vacuum. It doesn't really make any sense why this is. Either put all the attachments on there, or include a bag to put them all in for storage. As is, we have 2 random parts sitting on a closet shelf & hoping they don't get misplaced.

Regarding noise: this one says it has "Noise Reduction Technology: Expertly tuned to reduce noise and soften pitch." It's not quiet. It's not crazy loud, but I do not think it is any quieter than the Dyson. About the same to me.

The cord is thick & very long. Measures approx. 360"/ 30 feet.

Overall, I think this is a nice vacuum. The biggest challenge for me is getting used to the swivel. I suppose this would be easier for someone who has used vacuums that swivel before.

Would I recommend? Yes
Would it make a good gift? Yes
I hope you found this review helpful. Happy Shopping.
784 people found this helpful
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Apostol Apostolov
5.0 out of 5 stars Best Vacuum I’ve ever owned!
Reviewed in the United States on October 18, 2018
Verified Purchase
The 'AZ1002' is the best vacuum I’ve ever owned. I have two Malamutes that have long hair and shed enough to stuff a king size pillow almost daily when they shed their winter/summer coats. I have mostly hardwood floors that are black wood on which dirt tends to show, this vacuum really does a great job on the hardwood and the low area rugs I have. It handles the fur without issue and picks up sand size particles from hard floor without throwing it back at your feet. It is pretty quiet and came with some nice attachments including a powered pet hair tool for couches and the like, though only two can be stored on the vacuum itself at a time I dont find it to be an issue.

The only con I can potentially see for some users is it’s weight, for me personally I don’t really notice but for some may be an issue. I think it has to be around 20-25 lbs. But if you have a long haired dog and wood floors this is an absolute must.

EDIT: Almost 10 months later and the vacuum is still working perfectly.
Customer image
Apostol Apostolov
5.0 out of 5 stars Best Vacuum I’ve ever owned!
Reviewed in the United States on October 18, 2018
The 'AZ1002' is the best vacuum I’ve ever owned. I have two Malamutes that have long hair and shed enough to stuff a king size pillow almost daily when they shed their winter/summer coats. I have mostly hardwood floors that are black wood on which dirt tends to show, this vacuum really does a great job on the hardwood and the low area rugs I have. It handles the fur without issue and picks up sand size particles from hard floor without throwing it back at your feet. It is pretty quiet and came with some nice attachments including a powered pet hair tool for couches and the like, though only two can be stored on the vacuum itself at a time I dont find it to be an issue.

The only con I can potentially see for some users is it’s weight, for me personally I don’t really notice but for some may be an issue. I think it has to be around 20-25 lbs. But if you have a long haired dog and wood floors this is an absolute must.

EDIT: Almost 10 months later and the vacuum is still working perfectly.
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490 people found this helpful
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Lori
1.0 out of 5 stars Purchased a lemon not a vacuum cleaner...keep shopping
Reviewed in the United States on February 14, 2019
Verified Purchase
I purchased this Jan 30, 2019, used it lightly 2x and the brush roller does not work, brush indicator light stays on red. Called support and they said the only thing they can do is sell me a new head (with brush) which I refused since I just spent $350 on this new vacuum machine and I expect to get more than 2 uses out of it. Waiting to hear from the "supervisor" and if they don't send me a new part I will be sending this one back for full refund, a lesson learned about Shark products and a trip to Best Buy for a new vacuum cleaner. I purchased the more expensive vacuum cleaner in hopes that I would have a quality product, sadly, this was a major disappointment.
331 people found this helpful
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ChristineMM
TOP 500 REVIEWERVINE VOICE
4.0 out of 5 stars Heavy and Hurts My Hand Muscles & But Strong Suction & Works Great
Reviewed in the United States on November 4, 2018
Vine Customer Review of Free Product( What's this? )
I have used the SHARK APEX five times with different attachments, I have been debating myself over the rating to give. In the past I have used a 20+ pound Kirby and a Dyson. What is different about this Shark Apex is it is so heavy but the weight is not at the head / at the floor, the weight is on the stick which is controlled by your one hand. When on area rug with the area rug setting it practically pulls itself forward which is easy but the effort is in all the turns, angles, getting it around objects obstructions and getting it into nooks and crannies. In moving this thing by Room 2 I am in an all over sweat to the point where I have to shower and change clothes if I do three or more rooms! It makes my hand ache and does put some strain on the wrist. Perhaps I will develop stronger muscles the more I use this. So at first I was annoyed with it and avoided using it but after using it on the whole house I see how amazing it does and am grateful for it's suction power. I did the carpet stairs which had been done with a different vaccuum and there was a lot of dust and dirt in the cup afterwards, I could not believe it. When doing stairs you hold the tank with one hand and move the head on the short handle stick with the other. A different attachment allows you to do the vertical riser part.

It has so much suction when I touched the cat food dish I did not realize it peeled off the gripper on the bottom and it got jammed. When there is a jam a red light lights. The troubleshooting guide taught me what to do. When I tried to reuse it after it was flashing the main white light at the front and a green light on, so I read the guide again and got it fixed by unplugging and just resetting everything. I have never had a machine that had different colored lights to alert me to a problem, it's brilliant and easy once you learn what to do.

I love that the bin gets emptied by me, there is something satisfying about seeing that the floor actually was dirty and seeing how fast and easily the SHARK APEX gets it up. For example when vaccuuming the spilled kitty litter with just one pass it got it all. I could clearly see it was all gone with one pass. With the much lauded Kirby it would take me 3-4 passes to get everything up.

It has three settings: area rug and thick rug, carpet and hard floor. Making the switch from one to the other is done with the thumb right in the middle of using it, this is a very diffrent and improved option than the Kirby.

Despite the workout, the sweating, and the aching hand I am rating it 4 stars = Like It, as it is really effective and it's easy to switch out the accessories and to work everything. The cord is ridiculously long which is great.
285 people found this helpful
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Jennifer M.
4.0 out of 5 stars Great vacuum
Reviewed in the United States on June 5, 2019
Verified Purchase
Let me start by saying I LOVE this vacuum. The loft away feature is amazing and makes stair cleaning a breeze. I have a large dog and several other pets and the shark makes vacuuming so easy. I previously owned a Dyson animal and would have to take it apart after every sweeping to unclog it. Here is my complaint about the shark. It also clogs...but the difference is that it's much easier to clear the clogs. The self-cleaning roll doesn't really work, see attached pics. I had to pull the scissors out just like any other vacuum. It does clog with hair between the soft roller and the brush roller but it's as simple as turning the head over and pulling it out. It all comes out in one piece like a mini mohawk lol. I definitely do recommend this, just don't expect it to be perfect.
Customer image
Jennifer M.
4.0 out of 5 stars Great vacuum
Reviewed in the United States on June 5, 2019
Let me start by saying I LOVE this vacuum. The loft away feature is amazing and makes stair cleaning a breeze. I have a large dog and several other pets and the shark makes vacuuming so easy. I previously owned a Dyson animal and would have to take it apart after every sweeping to unclog it. Here is my complaint about the shark. It also clogs...but the difference is that it's much easier to clear the clogs. The self-cleaning roll doesn't really work, see attached pics. I had to pull the scissors out just like any other vacuum. It does clog with hair between the soft roller and the brush roller but it's as simple as turning the head over and pulling it out. It all comes out in one piece like a mini mohawk lol. I definitely do recommend this, just don't expect it to be perfect.
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Alma Crump
1.0 out of 5 stars Had problems after 2 weeks of use
Reviewed in the United States on February 11, 2019
Verified Purchase
I purchased this product on January 23, 2019. Yesterday (February 9, 2019) the brush roll started turning on and off while I was vacuuming. The brush roll indicator light would shut off and I could feel the pull when the brush roll would shut off and then come back on a few seconds later. After reading the 1 star reviews (which I should have done before purchasing) I noticed that several other people have had a similar problem. I am returning the vacuum. I hope that Shark will look into this issue and fix the problem with this model.
181 people found this helpful
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