Top positive review
Tricky@1st but worth it!
Reviewed in the United States on May 28, 2019
UPDATE-The volume buttons are on the SIDE of the remote control!! 🙄 Who knew?!?! But there ya go!! And a mute button.
Ok, so I usually don’t write reviews, so this might not “flow” very well. I bought this as a gift for a friend whose TV had quit. Had it directly delivered to his house. He had it mounted on the wall and run through his cable but not connected with the Roku. So we(“I”) tried the code, it gave me the 800 phone number to call,as mentioned in several reviews here, where it costs $99 dollars to set up. I told friend that I needed the owners manual so I can call customer service. Long story short, hed misplaced it, I googled it, called them, walked us through it, here’s a very key point-you MUST have a Roku account set up!!! Maybe those codes would’ve worked from the beginning had friend had an account!!! Anyway, set up an account. There’s a place where it asks for payment information. Friend did not want to put in that. AND you don’t have to!! After it was all set up and we’d hung up with the nice representative in India. We connected to the cable and scanned for channels and then put it on the channel my friend had been watching in the living room. There was virtually NO SOUND!!! NONE!!! I went through every setting many times. Little to no change in volume. I was so disappointed. I was ready to print out a return label and pack it up and at least exchange if not return. I happened to mention that when I had had a Roku stick before it was really cool because you could download a remote onto your phone. And I still had it so I opened it to show him. It had VOLUME CONTROL BUTTONS!!!! I was able to turn the volume all of the way up and then us his cable control to control the volume after that. Such relief!!
Another little glitch was the picture size. The picture wasn’t filling up the entire screen. So the next morning I called the TV manufacturer and while I was on hold the information that I needed was given to me. It said while you’re watching a program or movie and you want to adjust the size push the * button. I did it before the rep came back on the line and it worked!!
So no return needed! So happy now, everyone is happy!
I hope this review will help someone else because as I said I was really going to pack it up and send it back!