Top critical review
1.0 out of 5 starsLocks on both suit cases broke with very little usage
Reviewed in the United States on March 11, 2019
When I first received this luggage it seemed to be of decent quality for the price. However, on the maiden voyage of the larger suitcase, the lock broke.
I followed the instructions and to set the loc to a new combo, filled up the suitcase, closed the lock and then rotated the dials to lock it. All was good until I realized I needed to add something to the suitcase but when I tried to open it, the combos I set did not work. I know what I set it to, but despite my best effort, the lock just would not open.
I literally tried all 1000 possible combinations just in case I accidently set the code incorrectly but none of them work. My flight was leaving in two hours, and not having any alternate luggage option I traveled with it a permanently locked state. When I arrived at my destination I investigated all of the options for re-setting the lock but nothing that worked, so ultimately I had to borrow tools from the maintenance department at the hotel to pry open the lock, breaking it in the process. Now I have a suitcase has no way to loc it because the zipper ends broke when I pried it open.
Bad luck, but I accepted it. The luggage was not that expensive so you get what you pay for I guess.
Fast forward 10 months, and the smaller suitcase lock just broke. This time the lock slot where the zipper clips in no longer latches both zipper ends. That means that I cannot lock this bag either. And just like before this happed just hours before I am leaving on another trip,
I now have TWO unlockable bags. If I could return it for a refund, I would, but the time has expired.
I am incredibly disappointed, and if this is any indication of their quality bar, I will not buy Amazon Basic products in the future.