Amazon.com: Customer reviews: Amazon Basics Geometric Travel Luggage Expandable Suitcase Spinner with Wheels and Built-In TSA Lock, 21.7-Inch

Top positive review

Great inexpensive luggage

Reviewed in the United States on December 25, 2018

Overall this is an impressive piece of luggage, considering it’s an Amazon branded product. The green color is helpful - non-black luggage is easy to spot come baggage carousel time. To test the sturdyness of the luggage, I threw the suitcase down the stairs 10 times (something I do with all luggage) and it emerged unscathed for the most part. The inside has two compartments for easier separation and packing of clothing. Throw in some packing cubes and a garment folder and you’re set to pack more than a week’s worth of clothes. The luggage handles well - it’s surprisingly light and fairly maneuverable. As someone who flies 100k miles a year to nearly 10 counties, I tend to destroy luggage that’s checked and this is inexpensive enough to not feel too bad if it breaks or is destroyed but not cheap enough to worry about it surviving a single flight. A good bargain.

347 people found this helpful

Top critical review

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Evelyn R Thomas

Locks on both suit cases broke with very little usage

Reviewed in the United States on March 11, 2019

When I first received this luggage it seemed to be of decent quality for the price. However, on the maiden voyage of the larger suitcase, the lock broke.
I followed the instructions and to set the loc to a new combo, filled up the suitcase, closed the lock and then rotated the dials to lock it. All was good until I realized I needed to add something to the suitcase but when I tried to open it, the combos I set did not work. I know what I set it to, but despite my best effort, the lock just would not open.
I literally tried all 1000 possible combinations just in case I accidently set the code incorrectly but none of them work. My flight was leaving in two hours, and not having any alternate luggage option I traveled with it a permanently locked state. When I arrived at my destination I investigated all of the options for re-setting the lock but nothing that worked, so ultimately I had to borrow tools from the maintenance department at the hotel to pry open the lock, breaking it in the process. Now I have a suitcase has no way to loc it because the zipper ends broke when I pried it open.

Bad luck, but I accepted it. The luggage was not that expensive so you get what you pay for I guess.

Fast forward 10 months, and the smaller suitcase lock just broke. This time the lock slot where the zipper clips in no longer latches both zipper ends. That means that I cannot lock this bag either. And just like before this happed just hours before I am leaving on another trip,

I now have TWO unlockable bags. If I could return it for a refund, I would, but the time has expired.

I am incredibly disappointed, and if this is any indication of their quality bar, I will not buy Amazon Basic products in the future.

172 people found this helpful

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From the United States

Matia Zupan

Here is how to open it

Reviewed in the United States on May 11, 2019

Verified PurchaseEarly Reviewer Rewards(What's this?)

Seems like you're great suitcase but I just had a major panic attack because I received it locked and there were no instructions. I went to the product page again and saw that five other people had the same problem. When you receive it it will be all set to zeros and the zippers will be in the locked position. All you need to do is that little square that has a keyhole in it and says tsa007 on it, slide it to the right 1/4 inch and it will pop out the zipper locks. Then you can get inside to retrieve the instructions.

127 people found this helpful

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MrsAvocado

Not scratch resistant

Reviewed in the United States on September 8, 2019

Verified Purchase

These suitcases are adequate for their cost. The color is very vibrant, making them easily identifiable. The wheels also work well - they are maneuverable and role well regardless of weight. When packing them, the halves are kind of floppy as they are only connected by the fabric, so packing the large one can be a bit awkward. Size-wise they are great! The 27" is huge and the 21" makes for a good, small carry-on, but it is a bit thick so it ended up getting checked on my international flights. The scratches in the photos are after one trip - the large suitcase was covered in scratches, some of which went through the outer plastic layer. The locks are easy to change and work once you figure out how to open them - search the questions section for answers. You can nest the suitcases for storage, too, which is pretty convenient.

One person found this helpful

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Kim C.

Buyer Beware! The white set are definitely not white, more a cream color.

Reviewed in the United States on November 30, 2019

Verified Purchase

I got these as a Christmas gift and took them out to test them when they arrived in case they needed to be returned.

Everything seemed to work fine: zippers, expanders, clasps, handles. The TSA locks all came open at 000; the wheels glide smoothly; the external design looks more awesome in person.

The only downside is the color.

I asked for white for something clean and gender-neutral that would stand out against other suitcases during travel. They came a weird off-white shade that looks really... odd. It doesn't impact the usability of the luggage, just not sure if I like it. If I had known, I'd have picked a different set.

I will update my review once I have an opportunity to test the durability in my travels.

One person found this helpful

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Mimi Kay

Amazon should include info on how to unlock in the product description.

Reviewed in the United States on May 19, 2019

Color: BlackStyle: 27.2-inchPattern Name: Suitcase SetVerified Purchase

I just received suitcase. I looks nice but I wont rate higher until I used it. The 3 stars is for Amazon's failure to clearly state how to initially open the suitcase. Should be on the product description. Had to search other user's answer. Here it is - When you receive the suitcase the lock will be all set to zeros and the zippers will be in the locked position. Slide the little square that has a keyhole in it and says tsa007 on it the right 1/4 inch and it will pop out the zipper locks. Then you can get inside to retrieve the instructions on how to change the lock.

15 people found this helpful

Helpful

Mostly great -- zippers cheap

Reviewed in the United States on December 31, 2019

Verified Purchase

The jury is out on how this luggage will hold up. The first time we used it (after the 30 day return window) one of the zippers had split when we retrieved it from luggage claim. The zipper mended itself (we zipped it down past the split and then zipped it up again), but we're a little worried about the next time we use it. On the plus side, this luggage rolls like a dream and is super lightweight. The interiors are also great. One side has a zippered cover and the other side has elastic bands to hold in the contents.

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Diane N Mason

Underwhelmed

Reviewed in the United States on June 29, 2019

Verified Purchase

Made non-stop trip from LA ti Dallas and it didn’t fall apart but it presents flimsy. I am not sure how it will do in any more flights. The middle zipper section presents as very flimsy and uneven when suitcase is fully loaded and standing upright. The inside plastic zipper pulled apart when I was packing and did not withstand mild tension at all; that side could not be “stuffed.” The opposite side “X” strap held nothing together even when I used bathrobe on top of everything to keep that side in tact. Very underwhelmed at total quality and packing efficiency

6 people found this helpful

Helpful

Updated- now I’ve travelled. Haven’t travelled with it yet! Looks good but worry about the wheels

Reviewed in the United States on November 21, 2019

Color: CreamStyle: 27.2-inchPattern Name: Suitcase SetVerified Purchase

Update(“: it has done really well over the last two years and became my go to suitcase. I was always surprised that it did so well. However after my recent air travel they did manage to put a very nasty dent in it- I haven’t had a chance to try and fix it - but I mean this is an amazing suitcase- I’d buy it again on sale and even in a larger size?

I just got it but I have been on the search for a particular sized suitcase!! I got hooked to samsonite a few years ago and was looking for a spinner that was larger than 25” and smaller than 30” but couldn’t find it. This is the right size thankfully- I actually like the cream colors others complained about. The only thing that makes me incredibly nervous are the wheels. I don’t fly with this piece till the holidays so I’ll update the review thing. I was pleased with my Sam onsite spinners overseas they were able to withstand a lot.

One person found this helpful

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