Top positive review
Haven moved heaven and earth to fix all issues.
Reviewed in the United States on March 14, 2019
My original 3 star review was:
Tolerances in adjustable legs a little wide - causes stand to rock a little both front to back and side to side. Pictures and instructions show silver adjustment tabs perfectly aligned on the left side of the legs - not correct - they go every which way due to poor machining tolerances of nut inside leg. Lastly, one of the legs was very difficult to screw in - glad it didn't strip the threads of the screw welded under the stand. Some might not be so lucky - be very careful screweing them in- will have to start, back out, restart many times to get it to thread.
Updated 5 star review:
Based on my review - Haven offered refund or replacement - and I didn't even ask for one - was going to keep the product since it did function. They commented on my review and invited me to contact them. In hours and during the weekend, we had all the discussions and within 3 days I have full replacement in hand. I have to say, never had I had a business take that much interesting in making 100% sure a customer was happy and had no complaints. Replacement was better than original purchase and is working fine. Again, I don't know what all Haven sells, but I would not hesitate buying anything from them. Thank you Haven Customer Service.