Top positive review
High hopes but reality came calling...
Reviewed in the United States on October 13, 2019
After reading all these glowing reviews I went ahead and bought this luggage. It looks sold but light weight. It maneuvers well. It can hold a lot! The first time using it I was thrilled as I packed for a two week trip to Europe. All went well and the luggage looked like new after the trip. Second trip same two week stay in Europe. Only when I got the luggage one of the wheels didn't look right. Well after further examination the wheel was broken at the spindle/axle. This cannot be. After just two trips one wheel was broken?! Very disappointed. May be a manufacturing defect? Assembly defect? The luggage has a 2-year warranty and I bought it 9 months ago. Lets see how COOLIFE handles the claim. I will update after they respond.
I have been through the warranty process and received a replacement case. It is good to know that the company stands behind their product. Big thumps up for them! I am still troubled by the wheel breaking after just two trips. However I have changed my rating to 4 starts at this time because of the warranty treatment. Traveling again back to Europe so lets see if it stands up to more than two trips. I will update if it doesn't.