Top critical review
Broke after 6 months
Reviewed in the United States on December 31, 2018
This monitor was a good deal and for the first 6 months it worked flawlessly, then it would not turn off after it was just turned on, so I unplugged it to turn off then it would not turn back on no matter what I did.
So lucky me I purchased the "Square Trade" insurance, you would think that I got lucky, it was only $5 or so. I then filed a claim on the Square Trade website and was truthful when submitting it, then at the end after submitting the claim, the claim was then closed stating I needed to get with the manufacture because it was under a year. So much for great service.
To make a long story short, Acer wanted me to pay to send it in for repair, at my cost, and was not satisfied that I had the original box to ship it in, they said that was not good enough, it had to be wrapped in at least 5" of bubble wrap. So if the original box was good enough to ship it to me when purchased why is it not good enough to send to them?
Square Trade stated they would pay for the shipping to Acer but I needed to get an estimate, really!
In conclusion, I would not buy this monitor or any high dollar electronics from Amazon and get the insurance. If it was purchased at Best Buy or Walmart I would have been home in a hour or so with a new monitor and never went thru this process. It is not worth all the time I spent on hold and chats (4 Hours) and still have to go get estimate, then chat again, then ship. It is just NOT worth it!
Edited since this review gets a lot of hits. We just bought a new replacement monitor locally. And we’ve never bought the useless Square Trade insurance again.