Top positive review
5.0 out of 5 starsSaved Me $25
Reviewed in the United States on October 11, 2019
I purchased a Tripp Lite surge protector TLP128TTUSBB on July 1, 2019. It provided 4320 joules of surge protection for a loved one's pacemaker monitor. A crazy powerful lightning storm went through my neighborhood in September of 2019. The lightning strikes were so close that the thunder shook our wooden frame house! The next day, the green LED for "Protected" would no longer light. It never went on again. I looked through the device's manual. It clearly stated that if that LED is not lit, the surge protector is no longer providing any surge protection. The next electric surge might fry everything connected to the Tripp Lite. I took a similar Tripp Lite surge protector from my bedside (which was protecting a charger connected to my $650 Samsung Galaxy S8+) and relocated it to protect the pacemaker monitor. I quickly ordered another Tripp Lite surge protector and hoped it would arrive before the next lightning storm zapped my phone.
The replacement arrived, and I forgot to file a claim with Asurion or Tripp Lite until today. It turned out that Tripp Lite, while willing to replace the surge protector if the "Protected" LED went out, was unwilling to shoulder the cost of shipping the non-functional device back to them. Tripp Lite would not replace the device unless the non-functional one was sent to them. I'm not mad or disappointed at Tripp Lite. After all, even with the shipping cost, I would still come out ahead (The cost of the device was $27.33, and the shipping cost would be significantly less.) I could also just drive over to their headquarters in Chicago. I live only 30 miles away.
However, I remembered I had bought a protection plan. I filed the claim online. Asurion required the protection plan's "Order Number". I found it in the email Asurion sent me when I bought the protection plan. I answered a few other questions like when did the device stop working properly, how much did I pay for the device, what happened, etc. I finished filing the claim in less than 5 minutes. They gave me a reference number and stated that they'll reimburse me with an Amazon gift card within 3 business days. I was astonished when they sent me an email with the Amazon eGiftcard a few minutes later! I've since entered it into my account. It was for the full amount I paid for the device back in July. The whole process didn't take 10 minutes! It all worked very smoothly. I'm impressed.
