Top critical review
Discrimination against a disabled person
Reviewed in the United States on October 10, 2020
We bought the Asurion Protection Plan for my son's Air Pods. When one fell out of his ear and he ran over it with his wheelchair tire and crushed it, we filed a claim with Asurion. They denied it because it was ruined by his wheelchair tire. They said they would have covered it had he stepped on it with his foot. I explained that he is disabled due to a neuromuscular disorder and can't walk so he uses a wheelchair full-time. I said that his wheels are "his legs and feet". They still denied the claim. This is discrimination against the disabled. Their website states they won an award for "Forbes Best Employer for Diversity List" (which includes the disabled), yet they do not follow through with discrimination against disabled customers. This is definitely appalling!